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All Journal Journal of Governance LEGAL BRIEF
Muhammad Rusdi
Hasanuddin University
Law, Crime, Criminology & Criminal Justice Social Sciences

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Public Satisfaction on Water Utility Services in an Urban Community Hamsinah Djaing; Sangkala Sangkala; Muhammad Rusdi; Andi Ahmad Yani
Journal of Governance Volume 5, Issue 1: (2020) June
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (823.413 KB) | DOI: 10.31506/jog.v5i1.7722

Abstract

Water utility service is a fundamental service in urban society. Urban citizens expect a high quality of service that made the service provider company should be responsible to provide it. This study aims to examine service quality of water utilizes services which are delivered by the Regional Water Supply Company (RWSC) in the City of Makassar, Indonesia. The method used in this research is the quantitative method through a customer satisfaction survey. The research conducted in the Regional Water Supply Company (RWSC) of Makassar, precisely in four regions. The study employs a stratified sampling method based on regions and the number of the population is 163,549 customers. This study applies 95 percent and margin error is 5 percent which means the number of samples is interviewed not lower than 384 respondents. The data was collected through face to face interviews with questionnaires. The data obtained from the field is processed using a technical analysis of descriptive statistical data. The result shows that the customers of water utility services have moderate satisfaction where technical services are far better than non-technical services.
Performance at the Directorate General of Politics and PUM, Ministry of Home Affairs A. Annisa Nurul Ramadhani; H. Muh. Nur Sadik; Muhammad Rusdi
LEGAL BRIEF Vol. 11 No. 4 (2022): October: Law Science and Field
Publisher : IHSA Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (252.013 KB)

Abstract

The purpose of this study is to describe and analyze the performance of employees at the Directorate General of Politics and General Administration of the Ministry of Home Affairs regarding bureaucratic reform in improving employee performance at the Directorate General of Politics and PUM of the Ministry of Home Affairs.'' This research was carried out by the Directorate General of Politics and PUM of the Ministry of Home Affairs. This type of research is qualitative research by analyzing events and facts in the field and matching existing theories with a case study approach. Data collection techniques used are observation, interviews and documentation.” The results of the research that has been done show that; (1) The performance of bureaucratic reform employees at the Directorate General of Politics and PUM of the Ministry of Home Affairs with the bureaucratic reform seen from three areas of change: Organizational Arrangement, Improvement of the Management System, and Management of Human Resources Management System as a whole has gone well. (2) The factor of cooperation between leaders and employees in creating good performance is the key to success in realizing bureaucratic reform''.
Co-Authors A. Annisa Nurul Ramadhani Andi Ahmad Yani H. Muh. Nur Sadik Hamsinah Djaing Sangkala Sangkala