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All Journal CALYPTRA : Jurnal Ilmiah Mahasiswa Universitas Surabaya
Ria Sandra Alimbudiono
Fakultas Bisnis dan Ekonomika Universitas Surabaya
Education

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PENERAPAN PERSONNEL CONTROL DAN CULTURAL CONTROLTERHADAP PENINGKATAN MOTIVASI KERJA KARYAWAN PADA CV SEJATI MALANG Selina Fransisca; Ria Sandra Alimbudiono
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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Abstract

Management control system has an important role in a business entity in order to achieve the vision and mission of the company. In the development of business entity certainly has the human resources as a driver with a variety of individuals who have different backgrounds and goals. Therefore, the business entity requires a management control system. Management control system there are four kinds of action control, result control, personnel control and cultural control.This thesis contains research on the implementation of personnel control and cultural control in a business entity of pharmacy with research object employees of the financial division, sales division and warehouse division. In this thesis disclosed about the motivation problems that cause the decrease of employee’s motivation from CV Sejati. To be able to do a good job so as to achieve maximum performance, employees must be motivated both internally and externally through personal and cultural control.
PENERAPAN ACTION CONTROL UNTUK MENINGKATKAN KUALITAS LAYANAN PENGAJARAN PADA BRI CORPORATE UNIVERSITY CAMPUS SURABAYA Raihan Bari Muhammad; Ria Sandra Alimbudiono
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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Abstract

In today's modern era, competition among banking institutions is getting tighter. Almost everyone has taken advantage of banking services in transactions, whether in storage transactions, loans, or other financial transactions. Competition among banking institutions is increasingly stringent, requires every banking institution to pay more attention to the needs of consumers or customers. Good service is the only key to winning the competition in the banking world. This good service can be realized through good employee performance. Good employee performance can be realized through various things, such as training, giving incentives, giving satisfaction to employees and etc. Business entities have several ways of controlling employee behavior, one of the ways that can be used is implementing management control system. One form of control system is action control, ie controls performed on processes, ways and actions by employees in performing their duties. The purpose of this study is to analyze the implementation of action control to improve quality of teaching service at BRI Corporate University Campus Surabaya. Action control and service quality is the most supportive overall. By being able to control the behavior of employees then employees will be able to act correctly is by applying the maximum quality of service.
PENERAPAN ACTION DAN RESULT CONTROL UNTUK MENGATASI CONTROL PROBLEM PADA ROCKET CHICKEN MANGGIS DI BANJARMASIN Priska Birgitta Wijaya; Ria Sandra Alimbudiono
CALYPTRA Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)
Publisher : Perpustakaan Universitas Surabaya

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Abstract

Competition in the business world, especially the franchise business is getting tighter because the prerequisites and business categories are easily accepted by the public. In order for a business to survive to compete and achieve the desired goals, the business entity must be able to show good performance through management control system. One form of management control is the formal control of action and result control. So, in this study was conducted with the aim to know the implementation of management control system that is action and result control to overcome the control problem in order to achieve the desired goal of business entity. This research uses qualitative approach, applied research and explanatoryresearch method. The object of this research is one outlet Rocket Chicken which is a local franchise business in the field of fast food restaurant is Rocket Chicken Manggis in Banjarmasin. Data collection used in this research is interview, observation and document analysis. From this study, researchers found some control problems that occur in Rocket Chicken Manggis in Banjarmasin and analyze the causes and impacts that occur from the control problem. Control problems that occur in general are lack of direction, motivational problems, and personal limitations. To solve this problem, the researcher gives action design and result control to overcome control problem in each form of control to improve employee performance.
Co-Authors Priska Birgitta Wijaya Raihan Bari Muhammad Selina Fransisca