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All Journal TELKOMNIKA (Telecommunication Computing Electronics and Control) Indonesian Journal of Electrical Engineering and Computer Science
Mohammad Zarour
Prince Sultan University
Computer Science & IT

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A rigorous user needs experience evaluation method based on software quality standards Mohammad Zarour
TELKOMNIKA (Telecommunication Computing Electronics and Control) Vol 18, No 5: October 2020
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/telkomnika.v18i5.16061

Abstract

Our lives, nowadays, are digital. We, as humans, are using software applications in all our life aspects to meet our daily objectives and fulfill our needs. Software solutions that comprise mobile apps are widely spread, users can select from hundreds of available software solutions that fit their needs. Accordingly, user needs are becoming intricate and the software organizations are competing high to satisfy user requirements and the desires for better quality. This competition is not about satisfying the functional requirements but also satisfy user experience as well. Accordingly, studying, measuring, and improving user experience is crucial for the success of any software product. This research focuses on evaluating user experience needs by developing user experience needs evaluation method based on three main disciplines the user experience framework, the evaluation theory concept, and the ISOsoftware quality standards ISO/IEC 25022 and ISO/IEC 25023. Although these disciplines are available in the literature, they are not linked together to complete the mosaic picture of developing a UX evaluation method. Linking there three disciplines led to systematically identify the necessary evaluation criteria to evaluate user needs experience.
Software process improvement initiative in medium size IT organization: a case study Mohammad Zarour; Mamdouh Alenezi
Indonesian Journal of Electrical Engineering and Computer Science Vol 23, No 1: July 2021
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijeecs.v23.i1.pp500-509

Abstract

IT organizations are striving to develop software solutions that meet customer needs as well as their business goals. Software organization scontinuously improve their software development practices for faster time-to-market and better software quality. The success factors to conduct process improvement initiatives are documented in the literature, but their effect and existences differ from one place to another. Hence, as the culture and organizational behavior in developing software varies across the world, it becomes interesting to report and discuss local experiences in differentregions. The experience gained in this empirical study differs from that gained in the previous work in the sense that it was the organization that initiated this initiative and this ensures the top management commitment in conducting the process improvement initiative. We have used CMMI continuous representation and SCAMPI Class C appraisal method to conduct the appraisal. In this empirical study, most of the success factors are met toconduct the process improvement initiative, including: Staff involvement and high staff morale. Several process pitfalls have been identified; an interesting one is that adopting powerful case tools is not enough to control the development process if they are not fully used.
Co-Authors Mamdouh Alenezi