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All Journal At-tijaroh: Jurnal Ilmu Manajemen dan Bisnis Islam Al-Tijary : Jurnal Ekonomi dan Bisnis Islam
Achmad Firdaus
Institut Agama Islam (IAI) Tazkia
Economics, Econometrics & Finance

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ANALISIS KUALITAS LAYANAN MOBILE JKN TERHADAP KEPUASAN PESERTA BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) KESEHATAN Rita Komala; Achmad Firdaus
At-tijaroh: Jurnal Ilmu Manajemen dan Bisnis Islam Vol 6, No 2 (2020): DESEMBER 2020
Publisher : Institut Agama Islam Negeri Padangsidimpuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24952/tijaroh.v6i2.2520

Abstract

Penelitian bertujuan untuk menganalisis pengaruh E-Service Quality yaitu variabel Reliability, Efficiency, Fulfillment, Privacy, Responsiveness, dan Contact terhadap kepuasan peserta JKN-KIS Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan. Penelitian menggunakan metode Regresi Linier Berganda dengan software SPSS 21. Sampel sebanyak 100 responden. Responden adalah pengguna Mobile JKN. Penelitian menunjukkan bahwa variabel Reliability, Efficiency, Fulfillment, Privacy, Responsiveness, Contact secara simultan berpengaruh positif dan signifikan terhadap kepuasan peserta. Penelitian juga menunjukkan bahwa secara persial variabel efficiency, fulfillment, dan responsiveness berpengaruh positif dan signifikan terhadap kepuasan peserta JKN-KIS, dan variabel Reliability, Privacy, dan Contact berpengaruh positif tetapi tidak signifikan terhadap kepuasan peserta
Solusi atas Permasalahan Pengawasan dan Penagihan Outstanding Premi Asuransi Syariah di Indonesia Bambang Dwi Handoko; Achmad Firdaus
Al-Tijary AL-TIJARY VOL. 5, NO. 2, JUNI 2020
Publisher : Fakultas Ekonomi dan Bisnis Islam Universitas Islam Negeri Sultan Aji Muhammad Idris Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (933.398 KB) | DOI: 10.21093/at.v5i2.2138

Abstract

Islamic Insurance has to increase its profit, especially premium as the main income to maximize the profit. It’s also the purpose of the Sharia Unit Bumiputera Muda 1967 General Insurance. Therefore, it needs strategies and efforts and minimizes the obstacles. One of them is the premium receivables that have matured but not collected or called the outstanding premium. This study aims to analyze problems of the premium receivables that have matured but not collected or called the outstanding premium. Therefore, it needs strategies and efforts and minimizes the obstacles. This study uses a qualitative-quantitative method using Analytic Network Process (ANP). The analysis is focused on internal-external problems and short-term-long term solutions from Sharia Unit Bumiputera Muda 1967 General Insurance that are expected to overcome these problems. The results showed that the most priority problem is internal problems, as follows: premium payment and billing system, internal control, and less effective business processing. Meanwhile, the most priority solution is short-term, as follows: communication and confirmation, performance and operational effectiveness, and structural appreciation and punishment. The results are expected to be implemented by insurers and support the regulator to establish specific policies related to this issue.
Co-Authors Bambang Dwi Handoko Rita Komala