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All Journal Tazkia Islamic Finance and Business Review International Journal of Business Studies
Dety Nurfadilah
Universitas Krisnadwipayana
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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A Service Quality of Islamic Microfinance Institutions in Indonesia: An Importance-Performance Analysis Approach Dety Nurfadilah; Sudarmawan Samidi; Iwan Kurniawan Subagja
Tazkia Islamic Finance and Business Review Vol. 12 No. 1 (2018)
Publisher : Institute for Research and Community Empowerment (LPPM TAZKIA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30993/tifbr.v12i1.110

Abstract

The rapid growth of financial system in Indonesia creates an intensive competition between Conventional and Islamic financial institutions. The study aims to evaluate the service quality of Islamic Microfinance Institution in Indonesia. The survey was carried out to acquire data from 126 respondents. Descriptive statistics and importance performance analysis (IPA) was used to analyze the data. The finding show that attributes plotted in quadrant “keep up the good work” are providing prompt service, and helpful response to customer requests, Ability in providing services to the customer as needed, prompt service on financial counselling,  Ability of staff in giving proper explanation to the customer, Ability to keep the transaction process secure, and Sharia compliance banking products. Meanwhile, the attributes plotted in quadrant “concentrate here” are accessible of location of ATM, easy to access the location, ability to navigate customer to find what they intend, ability to maintain accuracy of bank statement, and ability in providing after sale services. To the best of author’s knowledge, it is the first study that measuring the service quality of Islamic microfinance from customer perspective using importance-performance approach. 
Determinants of Customer’s Intention to Use Murabaha Financing In Indonesia: Modified the TRA Model Dety Nurfadilah; Sudarmawan Samidi
Tazkia Islamic Finance and Business Review Vol. 13 No. 1 (2019)
Publisher : Institute for Research and Community Empowerment (LPPM TAZKIA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30993/tifbr.v13i1.191

Abstract

This study aims to investigate factors influencing customer’s intention to use murabaha financing in Indonesia, and to what extent do attitude, social influence, religious obligation, price mechanism, and government support affect customer’s intention to use murabaha financing in Indonesian Islamic banks. 200 customers of Bank Muamalat Indonesia and Bank Syariah Mandiri were collected through a semi-structured questionnaire. The study modifies the theory of reasoned action and extends the earlier research conducted by Amin et al. (2011) and Ali et al. (2015). The findings show that attitude, social influence, government support, and price mechanism have a positive and strong relationship with intention to use murabaha financing. In the contrary, the religious obligation is not the main factors that determine the customer’s intention to use murabaha financing. The findings have practical implications to fill the gap between the current practices of Islamic banks and perception from a consumer point of view. This study also analyzed possible variables that may influence the strategies to attract more customers to use murabaha financing and increase Islamic bank’s market share. To the best of author’s knowledge, this is the first study which modified the TRA model in the context of murabaha financing in Indonesian Islamic Banks. 
Factors That Influence Stock Market Volatility: A Case Study From Malaysia Dety Nurfadilah; Sudarmawan Samidi
International Journal of Business Studies Vol 1 No 1 (2017): International Journal of Business Studies (IJBS)
Publisher : Sekolah Tinggi Manajemen IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (9572.666 KB) | DOI: 10.32924/ijbs.v1i1.10

Abstract

The purpose of this study is to investigate to what extent earning per share, net income, dividends and sharia compliance affects the stock market volatility in Malaysia. A sample of 53 firms has been selected from FBM KLCI for the period of 2014 when the oil price decline over 55% and leads to lower share prices. Multiple regression methods have been applied to the data. The result found that earning per share and dividend have a strong signiicant relationship, while net income and Shari'ahcompliance are not signiicance towards stock price volatility. It is hoped that the outcomes of this study will serve as the reference for the investor and manager to create better and effective strategy, as well as, to improve the inancial market industry
The Role of Maqasid Al-Shariah and Maslahah in Ethical Decision Making: A Study of Professionals in Indonesia Sudarmawan Samidi; Mohammad Faby Rizky Karnadi; Dety Nurfadilah
International Journal of Business Studies Vol 1 No 2 (2017): International Journal of Business Studies (IJBS)
Publisher : Sekolah Tinggi Manajemen IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (528.514 KB) | DOI: 10.32924/ijbs.v1i2.23

Abstract

Ethical behavior is very important for every professional to ensure that the business will sustain for a long time and gain proitable. The present study is aimed at understanding the importance of Maqasid Al-Shariah and Maslahah in making ethical decisions among executive professionals in Indonesia. In view of this, the research explore to extent to which practitioners understand the concept of Maqasid Al-Shariah and Maslahah concept in making ethical decisions, and whether there is a relationship between their understanding of the concept and ethical decisions. Qualitative research method is used to collect a data from seven executiveprofessionals from different industry and working experiences. This study used in-depth and intensive semi-structured interview. The finding showed that majority ofrespondents are not familiar with the concept of Maqasid Al-Shariah and Maslahah, although they proved that their current practice actually has been part ofthis concept.
Co-Authors Mohammad Faby Rizky Karnadi Sudarmawan Samidi Sudarmawan Samidi Sudarmawan Samidi