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All Journal Jurnal Riset Komunikasi Jurnal Ilmu Komunikasi
Mega Mutia Maeskina
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Languange, Linguistic, Communication & Media Social Sciences

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Pola Komunikasi Pelayanan Customer Service Bank Jabar-Banten Selama Pandemi Covid-19 Agia Dwi Vici Utami; Dasrun Hidayat; Suci Nujiana; Mega Mutia Maeskina
Jurnal Riset Komunikasi Vol 5 No 1 (2022): Februari 2022
Publisher : Asosiasi Pendidikan Tinggi Ilmu Komuniasi (ASPIKOM) Wilayah Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38194/jurkom.v5i1.421

Abstract

This study focuses is changing the way of Customer Service works during the Covid-19 pandemic. The change in the Customer Service mechanism during the Covid-19 pandemic became the background of the problem, therefore a study was needed regarding the working mechanism of Customer Service during the Covid-19 pandemic. The purpose of the study was to analyze all forms of change and communication patterns in Customer Service services during the Covid-19 pandemic. The qualitative method used in this research is a case study approach. Involving two Customer Service and three customers as informants. The data collection techniques are data reduction, data presentation and conclusions (data verification). The results of this study found three differences in the mechanism of Customer Service during the Covid-19 pandemic which included changes in the layout of the room, changes in working hours and Customer Service attributes. The results of this study, researchers hope to contribute to improving the business of the banking sector and improve Customer Service hence that there is no miscommunication does not occur in the next time.
Transformasi Komunikasi Seniman Jalanan: Etnografi Digital Strategi Performa pada Platform TikTok Mega Mutia Maeskina; Nyimas Sri Rahayu; Rifka Noor Hasanah
MUKASI: Jurnal Ilmu Komunikasi Vol. 5 No. 2 (2026): Mei 2026
Publisher : Yayasan Pendidikan Penelitian Pengabdian Algero

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54259/mukasi.v5i2.6992

Abstract

The development of digital technology has created a new form of street performance that is no longer limited to face-to-face interaction but is extended through live streaming on platforms such as TikTok. This phenomenon remains underexplored, particularly regarding the communication strategies used by digital street performers to build interaction with online audiences. This study employs a qualitative approach with a digital ethnography method, using online participatory observation, in-depth interviews, and digital documentation of performers who actively conduct live streaming in public spaces without directly asking for money, but instead rely on digital appreciation. The findings reveal that their communication strategies unfold in five stages: prepare, opening, action, closing, and reputation. These stages illustrate a shift from conventional hard selling to soft selling practices based on self-presentation, entertainment narratives, and emotional engagement. The phenomenon reflects not only technical adaptation but also cultural transformation, where identity, digital capital, and social relations are reshaped by platform logics. This study contributes to the development of digital communication studies through a digital ethnography perspective, while also providing practical implications for street performers in leveraging social media for career sustainability.
Co-Authors Agia Dwi Vici Utami Dasrun Hidayat Nyimas Sri Rahayu Rifka Noor Hasanah Suci Nujiana