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All Journal Warta Ardhia : Jurnal Perhubungan Udara
Sitti Masrifah
Pusat Penelitian dan Pengembangan Transportasi Udara
Transportation

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Tanggung Jawab Layanan Bagasi (Baggage Handling) Pada Maskapai Penerbangan PT. Garuda Indonesia Sitti Masrifah
WARTA ARDHIA Vol 38, No 3 (2012)
Publisher : Research and Development Agency of The Ministry of Transportation

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (485.844 KB) | DOI: 10.25104/wa.v38i3.196.240-261

Abstract

The analysis result shows that the main problems are in terms of lost, damage and pilferage, there are approximately 45 cases/day or 1,356 cases/month. Meanwhile, damage compensation according to the type, brand, size and shape of the baggage, for the case of lost and destroyed is ranged from Rp 200,000/kg to Rp 4,000,000/passenger and compensation for delay is Rp 200,000/day. Therefore, PT Garuda Indonesia has conducted an evaluation on the problems by improving its baggage handling services in certain methods like: additional personnel, more proactive Branch Office in the control and surveillance of loading/unloading processes and firmness in personnel who conduct pilferage and damage to passengers’ baggage.Hasil analisis ditemukan permasalahan yang utama diantaranya baggage handling (Lost, Damage, Pilferage) rata-rata sebesar 45 kasus/hari atau 1.359 kasus/bulan, dengan ganti rugi kerusakan dengan penggantian sesuai jenis, merk, ukuran dan bentuknya, kehilangan dan musnah sebesar RP. 200.000,- /kg dan maksimal Rp. 4.000.000,-/penumpang, keterlambatan dengan uang tunggu sebesar Rp. 200.000,-/hari, untuk itu PT. Garuda dengan mengevaluasi permasalahan tersebut dengan meningkatkan layanan bagasi antara lain: perlu penambahan SDM, Branch Office lebih proaktif dalam pengendalian dan pengawasan proses loading/ unloading, ketegasan kepada oknum SDM yang melakukan kecurangan/pengrusakan bagasi.
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