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Martua Sitorus
Lecturer Teknik Informatika, STMIK Pelita Nusantara, Medan
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Pengaruh Tunjangan Kinerja Dan Lingkungan Kerja Terhadap Motivasi Kerja Pegawai Kantor Kementerian Agama Kota Medan Sarmauli Silalahi; Martua Sitorus
Junal Ilmu Manajemen Vol 1 No 4, Oktober (2018): Management Science
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (307.484 KB) | DOI: 10.35335/jmas.v1i4, Oktober.18

Abstract

This study aims to find out how much influence the Performance Allowance and Work Environment on Work Motivation of Office Workers of the Ministry of Religion in Medan City and the dominant variable gives influence on Employee Work Motivation at the Office of Ministry of Religion in Medan. The population of respondents in this study were all employees in the Office of the Ministry of Religion in Medan totaling 85 employees. The number of samples is calculated using the Slovin formula, then a total sample of 70 employees is obtained. The results of this study indicate that the independent variables, namely the performance allowance and work environment have a positive and significant effect on the work motivation of Medan City Ministry of Religion office employees at 69.9%. The results of this study also showed that the dominant variable affecting work motivation of Medan City Ministry of Religion office employees was Performance Allowance.
Pengaruh Kualitas Pelayanan Koperasi Dan Citra Koperasi Terhadap Kepuasan Nasabah Pada Koperasi Serba Usaha Mitra Karya Lubuk Pakam Tuberta Ndruru; Martua Sitorus
Junal Ilmu Manajemen Vol 1 No 4, Oktober (2018): Management Science
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (290.625 KB) | DOI: 10.35335/jmas.v1i4, Oktober.20

Abstract

This study aims to determine the effect of cooperative service quality and cooperative image on customer satisfaction and to determine the dominant variable on customer decisions in using the services of KSU Mitra Karya Lubuk Pakam. The sample used in this study is employees of KSU Mitra Karya Lubuk Pakam, aged 17 years or older, can communicate well, and are able to provide good service to customer satisfaction. The number of samples is calculated using the formula according to Sugiyono and Slovin theory, so we get a total sample of 88 people. The results of this study use quantitative methods that show that the variables used, namely the quality of cooperative services (X1), cooperative image (X2), and customer satisfaction (X3), have a positive and significant effect on customer satisfaction in using the services of KSU Mitra Karya Lubuk Siram. The results of this study also show that the dominant variable influencing customer decisions in using the services of Mitra Lubuk Pakam KSU is the quality of cooperative services (X1), the image of cooperatives (X2), and customer satisfaction (X3).
Co-Authors Sarmauli Silalahi Tuberta Ndruru