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All Journal Paradigma Jurnal AbdiMas Nusa Mandiri
Hendri Hendri
Sekolah Tinggi Manajemen Informatika dan Komputer Nusa Mandiri
Computer Science & IT Decision Sciences, Operations Research & Management Education Energy Environmental Science Mathematics Physics Social Sciences Other

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Pelatihan Pengenalan E-Commerce Untuk Peningkatan Kegiatan Karang Taruna RW.01 Kelurahan Pinangsia Kecamatan Taman Sari Jakarta Barat Fitri Latifah; Melan Susanti; Anggi Oktaviani; Herman Kuswanto; Hendri Hendri
Jurnal AbdiMas Nusa Mandiri Vol 2 No 2 (2020): Periode Oktober 2020
Publisher : LPPM Universitas Nusa Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33480/abdimas.v2i2.1940

Abstract

Peningkatan Kemampuan bagi anggota karang taruna RW.01 Kelurahan Pinangsia Kecamatan Taman Sari Jakarta Barat semakin signifikan yang ditandai dengan semakin banyak kegiatan yang diadakan di lingkungan karang taruna tersebut. Kurangnya pengetahuan mengenai trik penjulana secara online menjadi hambatan bagi anggota karang taruna untuk membuka usaha toko online penggunaan E-Commerce. Berdasarkan permasalahan tersebut dosen Sekolah Tinggi Manajemen Informatika dan Komputer Nusa Mandiri Khususnya Prodi Teknik Informatika bermaksud ingin memberikan kegiatan Pengenalan dan Pelatihan E-Commerce di lingkungan karang taruna RW.01 Kelurahan Pinangsia Kecamatan Taman Sari Jakarta Barat dalam rangka menjalankan program pengabdian kepada masyarakat dengan harapan dapat membantu dalam penggunaan E-Commerce dalam kegiatan pelaksanaan kewirausahaan sebagai program kerja selanjutnya bagi karang taruna sehingga mereka dapat membuka usaha toko online dan dapat menciptakan lapangan pekerjaan
Pengukuran Layanan Pada Aplikasi Mobile JKN Menggunakan Metode Servqual Andi Saryoko; Hendri Hendri; Sulaeman Hadi Sukmana
Paradigma Vol 21, No 2 (2019): Periode September 2019
Publisher : LPPM Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (211.151 KB) | DOI: 10.31294/p.v21i2.5412

Abstract

The Indonesian people in registering as members of the BPJS for Health can now be done in several ways: 1) registration by coming directly to the nearest BPJS office, 2) being able to register online on a computer, internet connected laptop on the https: / page /daftar.bpjs-kesehatan.go.id/ or 3) register online on the JKN mobile application with a smartphone or mobile. Research to analyze the level of community satisfaction with BPJS Health online registration on the JKN mobile application by applying the servqual method. In registering BPJS Health members online, the application provider must be able to give full attention to service quality (SERVQUAL). In the context of measuring service quality variables, Parasuraman, Zeithaml and Berry (1998) identified five dimensions of service quality measures including: Reliability, responsiveness, Assurance, Direct evidence (Tangibles), and Empathy (Empathy). This study aims to examine the level of satisfaction of BPJS Health members towards online registration services at BPJS Health especially for the Jakarta area by applying the SERVQUAL method, and to find out what factors should be prioritized on online registration with the JKN mobile application in order to meet community expectations. From this scientific research, it is hoped that it can be published in one of the national journals and can be announced at the National scientific meeting.
Co-Authors Andi Saryoko Anggi Oktaviani Fitri Latifah Hadi Sukmana, Sulaeman Herman Kuswanto Melan Susanti