Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
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This Author published in this journals
All Journal International Journal of Tourism and Hospitality in Asia Pasific
Tuan Amelin A'ishah
Universiti Sains Malaysia
Humanities

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Contributing Factors to Customer Satisfaction during the Pandemic: A Study of Foodpanda of Malaysia and Nigeria Daisy Mui Hung Kee; Vinosha Rai A/P Veeraselvam; Vanishaa A/P Vayapuri; Ummie Aisyah; Tuan Amelin A'ishah; Ernestina Enakhifo; Friday Ogbu Edeh
International Journal of Tourism and Hospitality in Asia Pasific Vol 5, No 1 (2022): February 2022
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v5i1.1399

Abstract

The study on Foodpanda, an online food and grocery service app, examines the contributing factors leading to customer satisfaction during the global pandemic. As the new norms such as social distancing increased the demand for food delivery, The study examines the relationship between service quality, product information quality, the convenience of use, and customer satisfaction. A total of 102 Foodpanda users completed the online survey questionnaires. The findings revealed that convenience of use and product information quality hold the highest percentage in the contribution to customer satisfaction. The implication and recommendations are presented. 
Co-Authors Daisy Mui Hung Kee Ernestina Enakhifo Friday Ogbu Edeh Ummie Aisyah Vanishaa A/P Vayapuri Vinosha Rai A/P Veeraselvam