International Journal of Tourism and Hospitality in Asia Pasific
Vol 5, No 1 (2022): February 2022

Contributing Factors to Customer Satisfaction during the Pandemic: A Study of Foodpanda of Malaysia and Nigeria

Kee, Daisy Mui Hung (Unknown)
Veeraselvam, Vinosha Rai A/P (Unknown)
Vayapuri, Vanishaa A/P (Unknown)
Aisyah, Ummie (Unknown)
A'ishah, Tuan Amelin (Unknown)
Enakhifo, Ernestina (Unknown)
Edeh, Friday Ogbu (Unknown)

Article Info

Publish Date
21 Feb 2022

Abstract

The study on Foodpanda, an online food and grocery service app, examines the contributing factors leading to customer satisfaction during the global pandemic. As the new norms such as social distancing increased the demand for food delivery, The study examines the relationship between service quality, product information quality, the convenience of use, and customer satisfaction. A total of 102 Foodpanda users completed the online survey questionnaires. The findings revealed that convenience of use and product information quality hold the highest percentage in the contribution to customer satisfaction. The implication and recommendations are presented. 

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Journal Info
International Journal of Tourism and Hospitality in Asia Pasific
Website

Abbrev

IJTHAP

Publisher

AIBPM Publisher

Subject

Humanities

Description

IJTHAP aims to enhance theoretical development in the field of hospitality and tourism. In order to promote those innovations and fresh ideas, the journal alsso accepts conceptual research, book review, as well as essays of experience belongs to hospitality practitioners. The mission of IJTHAP is to ...