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All Journal Widya Cipta : Jurnal Sekretari dan Manajemen Safari : Jurnal Pengabdian Masyarakat Indonesia
Wendy Muliadi
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Arts Humanities Decision Sciences, Operations Research & Management Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN (ORANG TUA MURID TAAM AISYAH BANDUNG) Wendy Muliadi; Muhammad Irsyad Raspati
Widya Cipta - Jurnal Sekretari dan Manajemen Vol 3, No 2 (2019): September 2019
Publisher : Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (54.563 KB) | DOI: 10.31294/widyacipta.v3i2.5927

Abstract

The purpose of this study was to determine service quality, customer satisfaction, and to determine its influence on service quality on customer satisfaction, and to determine the importance of service quality to customer satisfaction at Taam Aisyah. The research method used is descriptive analysis method and associative analysis. The data used are primary data and secondary data, by making observations and giving questionnaires to respondents. The sampling technique in this study was a census technique questionnaire. The sample in this study amounted to 33 respondents. This study proves that the service quality received at Taam Aisyah is in very good condition with an achievement level of 141.84 expected service quality is in very good condition with an achievement rate of 145.78 with an increase in the Spearman Rating ranking which can amount to ρ = (+) 0.728 positive results if the quality of service is good then satisfaction will increase, based on Champion criteria is strong enough, service quality is only able to increase by 52.99% on customer satisfaction.
Edukasi Keuangan untuk Generasi Z dalam Merancang Masa Depan Tanpa Utang Sri Maria Ulfha; Ranggi Radiyanti; Wendy Muliadi; Yenni Yunianingsih; Nita Laila Asyifa; Moch Alfiansyah
SAFARI :Jurnal Pengabdian Masyarakat Indonesia Vol. 5 No. 2 (2025): April: Jurnal Pengabdian Masyarakat Indonesia
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/safari.v5i2.1967

Abstract

This Community Service Program (PKM) aims to provide financial education to early-semester university students at a private institution in Subang. Participants, aged 18–22 and part of Generation Z, are often exposed to consumerist lifestyles and social pressure driven by digital media. The program delivered basic knowledge on financial planning, the risks of online loans (pinjol), and the dangers of impulsive use of pay later services. The educational session was conducted through interactive socialization, guided by lecturers specializing in financial management. A real-life case study was also presented, illustrating how a student became trapped in a cycle of debt due to a lack of financial literacy. The participants showed high enthusiasm, actively engaging in discussions and Q&A sessions. This activity is expected to be an initial step in raising financial awareness among students so they can manage their spending wisely and avoid falling into consumer debt traps.
Co-Authors Moch Alfiansyah Muhammad Irsyad Raspati Nita Laila Asyifa Ranggi Radiyanti Sri Maria Ulfha Yenni Yunianingsih