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All Journal Paradigma
Susi Susilowati
Program Studi Manajemen Informatika Akademi Manajemen Informatika dan Komputer Bina Sarana Informatika Bogor Jl. Merdeka No.168 Bogor
Computer Science & IT

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EVALUASI TATA KELOLA LAYANAN TEKNOLOGI INFORMASI PADA AREA SERVICE OPERATION MENGGUNAKAN KERANGKA KERJA ITIL VERSI 3 (Studi Kasus: Pada Dinas Komunikasi Dan Informasi Kota Depok) Susi Susilowati
Paradigma Vol 14, No 2 (2012): PERIODE SEPTEMBER 2012
Publisher : LPPM Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (359.56 KB) | DOI: 10.31294/p.v14i2.3367

Abstract

Information Tehnology is evolving so fast and has changed the pattern of how an organization's activities. The fact the increasing dependence on IT to achieve strategic goals and needs of the organization to be the main drivers of the importance of IT.All companies that use IT certainly rely on IT for success. If IT processes and IT services are implemented, organized, and supported by anappropriate level then what the company's objectives will be achieved. This study was conducted to evaluate the extent of the implementation of ITSM (information technology service management) that exist in the IT services using ITIL (information technology infrastructure library) Version 3 in the area of service operationframework Diskominfo. The results will show the level of maturity of IT services are then given advice on adjustments IT services company in accordance with ITIL version 3.Keywords: ITSM, ITIL, Service Operation, Maturity Levels
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