Article Per Year (5 Year)
p-Index From 2020 - 2025
0.444
P-Index
This Author published in this journals
All Journal Publikauma : Jurnal Administrasi Publik Universitas Medan Area PERSPEKTIF
Marlon Sihombing
Universitas Medan Area
Humanities Languange, Linguistic, Communication & Media Social Sciences

Published : 3 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search

 1 
Hubungan Implementasi Standar Operasional Prosedur (Sop) Berdasarkan Peratiran Menteri Pendayagunaan Aparatur Negara Nomor 35 Tahun 2012 Terhadap Kepuasan Pelanggan Pada Kantor Regional Vi Badan Kepegawaian Negara Siti Rahayu; Marlon Sihombing; Siti Mardiana
Publikauma : Jurnal Administrasi Publik Universitas Medan Area Vol 6, No 1 (2018): PUBLIKAUMA JUNI
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/publika.v6i1.1528

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh implementasi standar operasional prosedur terhadap kepuasan pelanggan pada kantor regional VI Badan Kepegawaian Negara, permasalahan yang diangkat dalam penelitian ini adalah masih kurangnya pelaksanaan standart dalam menyelesaikan pekerjaan dikarenakan antara lain (1) Kurangnya pemahaman mengenai SOP yang diterapkan oleh Kanreg VI BKN bahwa penyelesaian pekerjaan sudah ada ukuran waktu penyelesaian, tetapi karena keterbatasan waktu penyampaian berkas dan penyelesaian pekerjaan yang tidak cukup waktu yang telah ditetapkan, sehingga sering terjadi pelanggan merasa tidak dilayani  dengan baik, (2) Tidak konsisten dalam menjalankan SOP. Konsisten adalah masalah disiplin dan moral. Konsisten membutuhan kemauan yang kuat untuk terus menerus taat terhadap semua aturan yang tertuang dalam SOP (disiplin). Konsisten juga membutuhkan sikap mental bahwa menjalankan persyaratan SOP pada prinsipnya adalah menjalankan nilai-nilai baik dalam bekerja atau dalam bisnis (moral).Penelitian menggunakan metode penelitian kuantitatif Korelasi Product Moment dengan simpangan dengan responden sebanyak 30 responden. Dari hasil penelitian  diketahui bahwa Terdapat korelasi yang positif sebesar 0.743 antara Implementasi Standar Operasional Prosedur (SOP)  berdasarkan Permenpan No.35 tahun 2012 terhadap Kepuasan Pelanggan di Kantor Regional VI Badan Kepegawaian Negara Medan, Korelasi diperoleh nilai probabilitas variabel Implementasi Standar Operasional Prosedur (SOP)  dengan Kepuasan Pelanggan pada Kantor Regional VI Badan Kepegawaian sebesar 0,0743>0,0376. Dengan demikian hasil Hipotesis adalah H0 ≠ 0, Ha diterima atau korelasi Implementasi Standar Operasional Prosedur (SOP)  dengan Kepuasan Pelanggan pada Kantor Regional VI Badan Kepegawaian Negara sangat signifikan.
Implementasi Kebijakan Tanda Daftar Usaha Pariwisata melalui Sicantik pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Medan Lia Siska Endang; Marlon Sihombing; Maksum Syahri Lubis
PERSPEKTIF Vol 11, No 1 (2022): PERSPEKTIF - January
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v11i1.5353

Abstract

The objectives of the study were to provide an overview of appIication steps of Tourism Business Registration Iicense (TDUP) through Sicantik and the factors that infIuenced the poIicy impIementation of Tourism Business Registration Iicense through Sicantik as weII as to find out what obstacIes to poIicy impIementation of Tourism Business Registration Iicense (TDUP) through Sicantik at the Department of Investment and One Stop Integrated Services (DPMPTSP) Medan City. This study was conducted by using descriptive quaIitative method. The instrument for coIIecting data were observation, interview, and documentation. AII the data were anaIyzed based on the theory by MiIIes & Huberman, nameIy an interactive modeI that cIassifies data anaIysis in three steps, they are: data reduction, data dispIay and drawing concIusions (verification). The findings of the study refer to four indicators that took effect to the service poIicy impIementation of the TDUP through Si Cantik at DPMPTSP in Medan City based on George C. Edward III's theory, nameIy communication, resources, disposition, and bureaucratic structure.  In generaI, it showed that its impIementation is guided by the appIicabIe reguIations.
Implementasi Kebijakan Tanda Daftar Usaha Pariwisata melalui Sicantik pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Medan Lia Siska Endang; Marlon Sihombing; Maksum Syahri Lubis
PERSPEKTIF Vol. 11 No. 1 (2022): PERSPEKTIF - January
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v11i1.5353

Abstract

The objectives of the study were to provide an overview of appIication steps of Tourism Business Registration Iicense (TDUP) through Sicantik and the factors that infIuenced the poIicy impIementation of Tourism Business Registration Iicense through Sicantik as weII as to find out what obstacIes to poIicy impIementation of Tourism Business Registration Iicense (TDUP) through Sicantik at the Department of Investment and One Stop Integrated Services (DPMPTSP) Medan City. This study was conducted by using descriptive quaIitative method. The instrument for coIIecting data were observation, interview, and documentation. AII the data were anaIyzed based on the theory by MiIIes & Huberman, nameIy an interactive modeI that cIassifies data anaIysis in three steps, they are: data reduction, data dispIay and drawing concIusions (verification). The findings of the study refer to four indicators that took effect to the service poIicy impIementation of the TDUP through Si Cantik at DPMPTSP in Medan City based on George C. Edward III's theory, nameIy communication, resources, disposition, and bureaucratic structure.  In generaI, it showed that its impIementation is guided by the appIicabIe reguIations.
Co-Authors Lia Siska Endang Maksum Syahri Lubis Siti Mardiana Siti Rahayu