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Sunardji Dahri Tiam
STAIN Pamekasan

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Pengaruh Keandalan, Ketanggapan, Kepastian, Perhatian dan Tangibilitas Layanan terhadap Kepuasan Mahasiswa STAIN Sunardji Dahri Tiam
Ilmu Pendidikan: Jurnal Kajian Teori dan Praktik Kependidikan Vol 34, No 1 (2007)
Publisher : Universitas Negeri Malang

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Abstract

The purposes of the correlation research are to search the influence of reliability, responsiveness, assurance, empathy, and tangibility on the students' satisfaction. The field of this research was in STAIN Pamekasan. Subjects of the research were 233 through stratified random sampling. The research instruments were questionnaire. The collected data were analyzed by regression analysis. The research found that there were significant correlation reliability, responsiveness, assurance, empathy, tangibility, and the students' satisfaction.