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IMPORTANCE PERFORMANCE ANALYSIS DALAM KASUS KEPUASAN KONSUMEN USAHA LAUNDRY Restu Khaliq
Alhadharah: Jurnal Ilmu Dakwah Vol 17, No 34 (2018)
Publisher : UIN Antasari Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18592/alhadharah.v17i34.2380

Importance Performance Analysis (IPA) is one method measuring the gap of service quality attributes according to the consumer's perspective. The application of this method is important in the field of business services such as laundry because some people today are often unable to do daily routine work such as washing dirty clothes. Using laundry services is one solution. This study aims to assess service quality attributes which are divided into two sub-variables (functional quality and technical quality) through Importance Performance Analysis (IPA) in XYZ laundry service businesses. The number of respondents in this study was 72 people. The research questionnaire was distributed to all XYZ laundry customers from July to September 2018. The results of this study indicate that XYZ luandry business is recommended to prioritize service on good delivery of consumer goods, cut down on waiting time for service work, improve employee appearance and try to show business to help.

Importance performance analysis jemaah haji Kementerian Agama Kota Banjarmasin Mardhiatin Nisa Rohama; Restu Khaliq
Alhadharah: Jurnal Ilmu Dakwah Vol 18, No 1 (2019)
Publisher : UIN Antasari Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18592/alhadharah.v18i1.3223

Professional public services are needed by the public as customers of public services, including the Hajj service. This study intends to measure the level of satisfaction of pilgrims to the quality of Hajj services in the Ministry of Religion of Banjarmasin City in 1438 H / 2017 M using the Importance Performance Analysis (IPA) method. The respondents of this study were 90 people. The results of this study indicated that the dimensions of responsiveness and assurance are the top priority for improvement. In addition there was a place of complaint for items scattered/missing goods congregation, employees/officers master the ins and outs of hajj and current issues in Saudi Arabia, fast and appropriate services in providing information on departure/calling congregation, giving health care to sick congregations, as well as facilities the complete practice of Hajj rituals were services attribute that must be improved in quality

The Influence of Hijab Celebrity Instagram as an Endorsement on Purchase Intention Devi Noviyanti; Restu Khaliq
Alhadharah: Jurnal Ilmu Dakwah Vol 19, No 2 (2020)
Publisher : UIN Antasari Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18592/alhadharah.v19i2.4007

Celebrity endorsers influence celebrity endorsers who wear the hijab on a person's purchase intentions. A total of 91 respondents were taken in this study, all of whom had seen celebrity endorsers wearing hijabs advertising products/services on Instagram social media. SmartPLS software version 2.0.M3 was using, and research shows a significant influence of trustworthiness, attractiveness, and expertise on one's purchasing intentions. The T-statistic value of all dimensions of the celebrity endorser variable towards purchase intentions is more significant than 1.96, by 3.213, 3.121, and 2.832, respectively.Keywords: celebrity endorsers, hijab, purchase intentions.

Poverty, Welfare and Assessing the Impact of Productive Zakat Distribution Jumi Herlita; Restu Khaliq
Alhadharah: Jurnal Ilmu Dakwah Vol 20, No 1 (2021)
Publisher : UIN Antasari Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18592/alhadharah.v20i1.4886

Zakat is an essential Islamic economic tool to mobilize assets to alleviate poverty and create prosperity. This paper discusses the relationship between zakat, primarily productive zakat, poverty, and welfare from the Islamic perspective. With the potential for extraordinary zakat collection, it is expected that the distribution of zakat will have a tremendous impact on improving the welfare of the mustahik. It is imperative to measure the impact of zakat distribution on mustahik, especially when using appropriate analysis. CIBEST is an analytical tool capable of measuring these impacts from two viewpoints: material and spiritual perspectives. Zakat collection organizations and academics should utilize this analytical tool more to evaluate zakat distribution programs.

Poverty, Welfare and Assessing the Impact of Productive Zakat Distribution Jumi Herlita; Restu Khaliq
Alhadharah: Jurnal Ilmu Dakwah Vol 20, No 1 (2021)
Publisher : UIN Antasari Banjarmasin

Zakat is an essential Islamic economic tool to mobilize assets to alleviate poverty and create prosperity. This paper discusses the relationship between zakat, primarily productive zakat, poverty, and welfare from the Islamic perspective. With the potential for extraordinary zakat collection, it is expected that the distribution of zakat will have a tremendous impact on improving the welfare of the mustahik. It is imperative to measure the impact of zakat distribution on mustahik, especially when using appropriate analysis. CIBEST is an analytical tool capable of measuring these impacts from two viewpoints: material and spiritual perspectives. Zakat collection organizations and academics should utilize this analytical tool more to evaluate zakat distribution programs.

The Influence of Hijab Celebrity Instagram as an Endorsement on Purchase Intention Devi Noviyanti; Restu Khaliq
Alhadharah: Jurnal Ilmu Dakwah Vol 19, No 2 (2020)
Publisher : UIN Antasari Banjarmasin

Celebrity endorsers influence celebrity endorsers who wear the hijab on a person's purchase intentions. A total of 91 respondents were taken in this study, all of whom had seen celebrity endorsers wearing hijabs advertising products/services on Instagram social media. SmartPLS software version 2.0.M3 was using, and research shows a significant influence of trustworthiness, attractiveness, and expertise on one's purchasing intentions. The T-statistic value of all dimensions of the celebrity endorser variable towards purchase intentions is more significant than 1.96, by 3.213, 3.121, and 2.832, respectively.Keywords: celebrity endorsers, hijab, purchase intentions.

IMPORTANCE PERFORMANCE ANALYSIS DALAM KASUS KEPUASAN KONSUMEN USAHA LAUNDRY Restu Khaliq
Alhadharah: Jurnal Ilmu Dakwah Vol 17, No 34 (2018)
Publisher : UIN Antasari Banjarmasin

Importance Performance Analysis (IPA) is one method measuring the gap of service quality attributes according to the consumer's perspective. The application of this method is important in the field of business services such as laundry because some people today are often unable to do daily routine work such as washing dirty clothes. Using laundry services is one solution. This study aims to assess service quality attributes which are divided into two sub-variables (functional quality and technical quality) through Importance Performance Analysis (IPA) in XYZ laundry service businesses. The number of respondents in this study was 72 people. The research questionnaire was distributed to all XYZ laundry customers from July to September 2018. The results of this study indicate that XYZ luandry business is recommended to prioritize service on good delivery of consumer goods, cut down on waiting time for service work, improve employee appearance and try to show business to help.

Importance performance analysis jemaah haji Kementerian Agama Kota Banjarmasin Mardhiatin Nisa Rohama; Restu Khaliq
Alhadharah: Jurnal Ilmu Dakwah Vol 18, No 1 (2019)
Publisher : UIN Antasari Banjarmasin

Professional public services are needed by the public as customers of public services, including the Hajj service. This study intends to measure the level of satisfaction of pilgrims to the quality of Hajj services in the Ministry of Religion of Banjarmasin City in 1438 H / 2017 M using the Importance Performance Analysis (IPA) method. The respondents of this study were 90 people. The results of this study indicated that the dimensions of responsiveness and assurance are the top priority for improvement. In addition there was a place of complaint for items scattered/missing goods congregation, employees/officers master the ins and outs of hajj and current issues in Saudi Arabia, fast and appropriate services in providing information on departure/calling congregation, giving health care to sick congregations, as well as facilities the complete practice of Hajj rituals were services attribute that must be improved in quality

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Bank Syariah Mandiri di Banjarmasin Kalimantan Selatan Restu Khaliq
Relevance: Journal of Management and Business Vol. 2 No. 1 (2019): Relevance: Journal Of Management and Business
Publisher : UIN Raden Mas Said Surakarta

The purpose of this study was to determine whether there was a significant effect of CARTER's service quality consisting of compliance, assurance, reliability, tangible, empathy, and responsiveness to customer satisfaction at Bank Syariah Mandiri Banjarmasin. Structural Equation Modeling (SEM) by smartPLS was used in the analysis data of this research. The sample of this study was 100 respondents, taken by random sampling technique. Data was collected using a questionnaire. The results showed that there was a significant effect of CARTER service quality consisting of compliance, assurance, reliability, tangible, empathy, and responsiveness to customer satisfaction at Bank Syariah Mandiri Banjarmasin because all T-Statistics values were above 1,960. The most dominant dimension in influencing customer satisfaction is a dimension of compliance regarding the application of Islamic sharia principles. Keywords: Service Quality, Customer Satisfaction, CARTER

Nilai Nilai Kearifan Lokal Generasi Millenial di Kota Banjarmasin Husna Husna; Maudi Indriani; Mukarromah Mukarromah; Restu Khaliq
Al-Hiwar : Jurnal Ilmu dan Teknik Dakwah Vol 10, No 1 (2022): Januari-Juni
Publisher : UIN Antasari Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18592/al-hiwar.v10i1.6935

Abstract: The Banjar people are the original inhabitants of the Banjar tribe who mostly occupy the province of South Kalimantan. Distinctiveness lies in the language, traditions, culinary and many other uniqueness. This research was conducted based on references from various journals and interviews. This research was conducted with the aim of finding out what are the views or opinions of the millennial generation regarding the values of local wisdom in the Banjar community. Nowadays, there are many paradigms about science and modern technology that have influenced the decline of local wisdom values. Therefore, we as the next generation strive to build, explore and preserve the values of the local wisdom of the nation and tribe so that they are maintained and not lost to the times.

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