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Noorchamid Ustadi
Magister Manajemen STIE MURA

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PENGARUH KOMPETENSI DAN KUALITAS PELAYANAN TERHADAP KEPUASAN MASYARAKAT PADA KANTOR PERTANAHAN KABUPATEN MUSI RAWAS Dewi Rosa Indah; Noorchamid Ustadi
Jurnal Interprof Vol 4 No 2 (2018): Jurnal Interprof Desember
Publisher : LPPM UNIVERSITAS BINA INSAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32767/interprof.v4i2.706

Abstract

This study aims to determine whether there is Influence Competence Against Public Satisfaction at the Land Office of Musi Rawas Regency, Is there a Quality of Service Influence On Satisfaction Of People On Land Office Of Regency Of Musi Rawas And Is There Influence Of Competence And Quality Of Service To Satisfaction Of Community At Land Office Of Regency Of Musi Rawas. In this study the population in question is the people who deal with the Land Office of Musi Rawas Regency within a period of one month (September) as much as 521 applicants and the sample in this study were 84 respondents. To know the influence of Competence to Satisfaction Society. That is by using the IBM IBM SPSS 20.0 For Windows program obtained from t test (table 4:16) test results with tcount obtained 14.144 and sig.0,000. This means thitung> Ttable or sig.000 value smaller than the significant level (α) 0.05. The ttab value can be from db = n-1 = 84-1 = 83 which is 1.671. Thus, based on the criteria of hypothesis testing, if tcount (14.144)> ttable (1.671) means reject Ho and accept Ha, so it can be concluded that there is a significant influence Partial Competence on Satisfaction of civil servants at the Land Office of Musi Rawas Regency. To know the effect of Quality Service to Satisfaction Society That is by using IBM IBM SPSS 20.0 For Windows program obtained from t test (table 4:19) test result with tcount obtained by 10,785 and sig.0,000. This means thitung> ttable or sig.000 value is smaller than the significant level (α) 0.05. The ttab value can be from db = n-1 = 84-1 = 83 which is 1.671. Thus, based on the criteria of hypothesis testing, if tcount (10,785)> ttable (1,671) means reject Ho and accept Ha, so it can be concluded that there is significant influence of Service Quality partially to Satisfaction of civil servants at Land Office of Musi Rawas Regency. To know the influence of Competence and Quality of Service to Satisfaction Society That is byusing IBM IBM SPSS 20.0 For Windows program obtained from F test (table 4:22) test result with the value of Fhitung obtained equal to 111,676 and sig,0,000. This means Fcount> Ftable or sig.000 value is smaller than the significant level (α) 0.05. Thus, based on the criteria of hypothesis testing, if Fcount (111,676)> Ftable (3.11) means reject Ho and accept Ha, so it can be concluded that there is significant influence of Competence and Quality of Service to Satisfaction of public employee at Land Office of Musi Rawas Regency.
EFFECT OF MOTIVATION AND ORGANIZATIONAL CULTURE ON EMPLOYEE PERFORMANCE AT THE DEPARTMENT OF EDUCATION AND CULTURE MUSI RAWAS NORTH AD. Oktarianda; Noorchamid Ustadi
Jurnal Interprof Vol 3 No 1 (2017): Jurnal Interprof Juni
Publisher : LPPM UNIVERSITAS BINA INSAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32767/interprof.v3i1.717

Abstract

This research was conducted at the Department of Education and Culture Musi Rawas North with the aim to determine the effect of motivation and organizational culture on employee performance partially and simultaneously, the analysis usedin this research is multiple linear regression coefficient determination test, F test and t test , samples used in this study were all employees of the Department of Education and Culture Musi Rawas North. Then the regression coefficient value b2 = 0680 this means an increase of one unit every variable of organizational culture will happen improve employee performance by 0.680 units of coefficient of determination Ghozali (2005: 83) states that this test is performed to measure the ability of the model in explaining the variance of the dependent variable. With the formula used Suliyanto (2011: 59). From the calculation of the coefficient of determination above, it can be seen that the value of R Square is 0.588, which means that the influence of motivation and organizational culture on employee performance amounted to 58.8% while the remaining 41.2% influenced by other factors such as labor discipline, competence, supervision and others that are not included in penelitian.Uji F assisted with SPSS 17. Sugiyono (2010: 286) to test the coefficient together - together toward regression test was used F. obtained value Fhitung 62.131dan Ftable obtained from: Ftabel = n - m - 1 = 90-2-1 = 87 (seen in table 80 is equal to 3,238 F). Ftabel for 3238 shows that the F count> F table means that Ho is rejected and Ha accepted. This means that there is the influence of organizational culture on the motivation and performance of employees at the Department of Education and on culture Musi Rawas North. Effect of Motivation on Employee Performance at the Department of Education and Culture Musi Rawas North. Advanced testing is a significant test of functioning if researchers want to find the meaning of the relationship of variable X to Y then the correlation results PP <that can be tested significantly. Retrieved tcount of 5224 and ttabel obtained table = n - m - 1 = 90-2-1 = 87 (seen in Table 80 amounted to 1,671 t). ttable of 1671 shows that F count> F table means that Ho is rejected and Ha accepted. This means that there is the influence of motivation on the performance of employees at the Department of Education and on culture Musi Rawas North. Influence of Organizational Culture on Employee Performance at the Department of Education and Culture Musi Rawas North. Advanced testing is a significant test of functioning if researchers want to find the meaning of the relationship of variable X to Y then the correlation results PP <that can be tested significantly. Retrieved tcount of 10 315 and ttabel obtained table = n - m - 1 = 90-2-1 = 87 (seen in Table 80 amounted to 1,671 t) ttable of 1671 shows that F count> F table means that Ho is rejected and Ha accepted , This means that there is the influence of organizational culture on the performance of employees at the Department of Education and on culture Musi Rawas North.