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All Journal Jurnal Teknik Industri Jurnal Teknoin Industrial Engineering Online Journal MIX : Jurnal Ilmiah Manajemen
Naniek Utami Handayani
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Industrial & Manufacturing Engineering Mechanical Engineering Social Sciences

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PERANCANGAN SISTEM PENGUKURAN KINERJA MENGGUNAKAN METODA PERFORMANCE PRISM Naniek Utami Handayani; Haryo Santoso; Siti Rochmawati
Teknoin Vol. 10 No. 4 (2005)
Publisher : Faculty of Industrial Technology Universitas Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/.v10i4.103

Abstract

XYZ company is a printing and publishing company, especially for lesson and education books with more than 50 branch offices in Indonesia. As a profit oriented organization, so far performance measures of this company only based on financial aspect. Whereas, non financial aspect and stakeholder wants and needs ignored and didn’t get enough attention. So, it is difficult to know overall company performance exactly. Therefore, required new performance measurement system that can describe company performance more comprehensive and integrated. This research use performance prism method to design the new performance measurement system because it is more suitable and representative with the objective condition of XYZ company than other models.The result of design describe that stakeholders of XYZ company are including: customers, employees, investors and owners, suppliers, regulators and local communities. Measurement system obtained 31 Key Performance Indicators(KPI) including 3 KPI of customers, 9 KPI of general employees, 4 KPI of production employees, 7 KPI of investor and owners, 3 KPI of suppliers, and 5 KPI of regulators and local communities. Result of implementation performance measurement system with scoring system using OMAX method indicates that amount of scor current performance indicator is 69%. From overall KPI, these are 4 KPI with bad performance criteria, that is amount of customer’s complaint, amount of eployee’s complaint with completion, increase of production volume and amount of late delivery of employee’s monthly report. Result of measurement can be based for doing evaluation and choice planning improvement organization,  so all stakeholder requirements can be fulfilled.Keywords : Performance Prism, performance measurement, stakeholder
Faktor -Faktor yang memengaruhi Peningkatan Daya Saing Klaster Mebel di Kabupaten Jepara Naniek Utami Handayani; Haryo Santoso; Adithya Ichwal Pratama
Jurnal Teknik Industri Vol. 13 No. 1 (2012): Februari
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (504.972 KB) | DOI: 10.22219/JTIUMM.Vol13.No1.22-30

Abstract

Indonesia is known as one of the nation's largest mebel exporter in the world. But, the development of Central Java mebel exports for four years fluctuated but tended to decline that was caused by economic crisis of the world. Industrial clusters are one of the strategic that was used to develop industry based on region. The purpose of this study was to analyze the factors affecting the competitiveness of the mebel industry in order to take policies that can be used to improve the competitiveness of Indonesian mebel industry of Central Java especially in overseas markets. This study use PLS (Partial Least Square) as tools that serve to test the diamond model porter plus social capital variables and analyze the factors that affect competitiveness, caused total population size used in this study is small. The results showed that competitiveness in the Mulyoharjo furniture cluster is influenced by condition factors, demand condition, related supporting industries. Whereas, Senenan furniture cluster is influenced by condition factors, the role of government, the opportunities, and social capital.
FAKTOR PENENTU KESADARAN KONSUMEN DALAM PEMBELIAN PRODUK KERTAS BERTANDA ECO-LABEL Naniek Utami Handayani; Hery Suliantoro; Satria Dani Ansari
MIX: JURNAL ILMIAH MANAJEMEN Vol 8, No 3 (2018): MIX: Jurnal Ilmiah Manajemen
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (693.357 KB) | DOI: 10.22441/mix.2018.v8i3.003

Abstract

Environmental issues developed rapidly driven by the high impact on environmental damage due to the production process that is not environmentally friendly. The increase of goods and services consumption that are quite high throughout the world has resulted in a reduction in natural resources that have an impact on the environment. Efforts to reduce this impact are the existence of a green consumption policy. In 2006, Indonesia introduced eco-label markers on products that have been produced environmentally friendly. This policy needs to be supported by increasing consumer awareness to buy eco-labeled products. This study purposes to identify factors that influence consumer awareness in purchase eco-labeled paper products. This study uses the Structural Equation Modeling, while data processing uses AMOS software. The results showed that the higher the consumer's concern about the state of the environment would be to increase a proper assessment for the environment (environmental attitude), and ultimately the consumer would consciously consume products that have a minimal impact on the environment (environmentally conscious purchasing behavior). Recommendations that can be given to increase consumer awareness in purchasing eco-labeled products, including the use of mass media; environmental education; always socializing to the public regarding environmental issues; provide training to producers
ANALISIS PERANAN REALTIONSHIP AGE DALAM PEMBENTUKAN LOYALITAS PELANGGAN TELEPON SELULER Fernando Sirait; Naniek Utami Handayani
Industrial Engineering Online Journal Vol 4, No 3 (2015): Wisuda Juli Tahun 2015
Publisher : Program Studi Teknik Industri, Fakultas Teknik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (568.947 KB)

Abstract

Memiliki pelanggan yang loyal merupakan  impian dari setiap pelaku bisnis. Saat ini banyak para ahli telah mencoba untuk membangun konsep dan teori tentang loyalitas pelanggan barang atau jasa  termasuk pada industri telekomunikasi seluler. Para ahli berpendapat bahwa pembentukan loyalitas pelanggan pada industri telekomunikasi seluler memiliki karakteristik yang berbeda dengan industri jasa pada umumnya terutama peranan relationship age (umur pemakaian) pada loyalitas pelanggan. Pada penelitian ini peneliti ingin mengetahui bagaimana peranan relationship age dalam mempengaruhi dampak yang ditimbulkan relational equity, trust, dan cutomer satisfaction dalam membangun loyalitas pelanggan telepon seluler. Loyalitas pelanggan dalam penelitian dibagi menjadi  dua dimensi yaitu attitudinal loyality dan behavioral loyality. Melalui kuesioner penelitian (N=100) dan diolah dengan Partial least Square (PLS) menemukan bahwa di Indonesia relationship age tidak memiliki pengaruh yang berarti dalam peningkatan pada kedua dimensi loyalitas pada industri telepon seluler. Hasil penelitian juga menunjukan bahwa relational equity memiliki pengaruh positif dalam peningkatan loyalitas pelanggan pada industri telekomunikasi seluler di Indonesia. ABSTRACTHas a loyal customer is a difficult dream realized by each company. Many previous studies have tried to build the concepts and theories of customer loyalty on products and services, including the mobile telecommunications industry. Experts argue that the formation of customer loyalty in the mobile telecommunication industry has different characteristics from the service industry general particularly the role of relationship age (lifespan) on customer loyalty. In this study, researchers wanted to know how the relationship age role in influencing the impact of relational equity, trusts, and cutomer satisfaction in building customer loyalty mobile phone. Customer loyalty in this study were divided into two dimensions that attitudinal loyalty and behavioral loyalty. Through a questionnaire study (N = 100) and treated with partial least square (PLS) found that in Indonesia relationship age does not have significant impact on the increase in the dimensions of loyalty on the mobile phone industry. The results also showed that the relational equity has a positive effect in increasing customer loyalty in the mobile telecommunication industry in Indonesia.
Co-Authors Adithya Ichwal Pratama Fernando Sirait Haryo Santoso Hery Suliantoro Satria Dani Ansari Siti Rochmawati