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Yulvitriyani Br Sebayang
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Economics, Econometrics & Finance Social Sciences

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PENGARUH KUALITAS PELAYANAN PRAMUKAMAR TERHADAP KEPUASAN TAMU DI DEPARTEMEN TATA GRAHA PADA HOTEL SIBAYAK INTERNASIONAL BERASTAGI Yulvitriyani Br Sebayang
JUMANT Vol 11 No 2 (2019): JURNAL Manajemen Tools
Publisher : UNIVERSITAS PEMBANGUNAN PANCA BUDI

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Abstract

Penelitian dilakukan di Departemen Tata Graha pada Hotel Sibayak Internasional Berastagi, mengenai kualitas pelayanan, kepuasan tamu dan hubungan kualitas pelayanan terhadap kepuasan tamu. Housekeeping departement (Tata Graha) mempunyai tanggung jawab atas pemeliharaan serta menyajikan keadaan yang bersih untuk seluruh area hotel. Pariwisata memliki beberapa sektor salah satunya adalah hotel. Hotel juga menawarkan berbagai fasilitas yang dapat memanjakan tamu demi mencapai keinginan dan urusan para tamu dengan harapan tamu akan merasa puas dan kembali ke hotel tersebut sehingga kunjungan hotel dapat dijaga dan bahkan penunjang industri pariwisata yang memiliki beberapa departemen yang saling berkaitan dalam kegiatannya. Salah satu departemen dalam hotel yang berhubungan langsung dengan tamu adalah departemen tata graha (housekeeping departement). Housekeeping adalah salah satu bagain atau department yang ada di hotel yang bertugas menjaga, merawat, dan membersihkan serta memelihara rooms atau kamar kamar hotel maupun area diluar kamarhotel atau area yang tergolong kedalam area umum (public areas) di hotel agar tetap nyaman, indah, dan aman.Hasil penelitian ini diharapkan dapat digunakan sebagai bahan pertimbangan bagi pihak manajemen dalam merumuskan kebijakan pada Hotel Sibayak Internasional Berastagi terutama tentang prosedur pelayanan di departemen Tata Graha.
PENGARUH PENGETAHUAN KEWIRAUSAHAAN, EFIKASI DIRIDAN LINGKUNGAN KELUARGA TERHADAP MINAT BERWIRAUSAHA SISWA PADA KELOMPOK BISNIS DAN MANAJEMEN (Survei Pada Siswa Kelas XII di SMK Negeri di Kota Bandung) Yulvitriyani Br Sebayang
JUMANT Vol 10 No 2 (2018): JURNAL Manajemen Tools
Publisher : UNIVERSITAS PEMBANGUNAN PANCA BUDI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (766.597 KB)

Abstract

This study is based on the lack of student’s entrepreneurial intention at SMK Negeri Bandung thar marked by the number of unemployes are dominated by vocational secondary graduates, especially in Bandung. Theoretically, entrepreneurial intentions is influenced by several factors that derived from within and outside the student. Therefore, the purpose of this study is to determine the influences of Entrepreneurship Knowledge, Self-Efficacy and Family Environment on Entrepreneurial Intention of XII’s grade students in business and Management Group at SMK Negeri Bandung. The population are XII’s grade students in Business and Management Group at SMK Negeri Bandung, sample selection using proportionate random sampling method by collecting 275 students. Data obtained from primary and secondary data through quetionnaires and information from the school. Results showed Entrepreneurship Knowledge (XI), Self Efficacy (X2) and Family Environment (X3) have a positive influence on Entrepreneurial Intention (Y). This means that the higher the entrepreneurship knowledge, self efficacy and family environment, the higher the students entrepreneurial intentions. The implication of this research is all parties are expected to play their role in educational process in terms of growings entrepreneurial intention, particularly students, parents, teachers, school and government show more support and to give facilitation to students and to provide opportunities for entrepreneurship in school and have led to students entrepreneurial intention.
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