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All Journal Daya Saing : Jurnal Ilmu Manajemen Jurnal Akuntansi Kompetif Diklat Review : Jurnal manajemen pendidikan dan pelatihan
Efrita Soviyanti
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other

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Journal : Daya Saing : Jurnal Ilmu Manajemen

 1 
Analisis Kualitas Jasa Pada Bisnis Perbankan Syariah Berdasarkan Adaptasi Model Carter efrita soviyanti
Jurnal Daya Saing Vol 2 No 1 (2016)
Publisher : Komunitas Manajemen Kompetitif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35446/dayasaing.v2i1.39

Abstract

Abstract: This research aims knowing how big service quality factors from CARTER model influence customer satisfaction, knowing the rate of customer satisfaction of sharia bank that analyzed with CARTER model, and making improvement priority to enhance service quality for it. To fulfill the aims, it is used factor analysis and path analysis.The result of this research has got several conclusions( 1) Factor analysis showed that factogrouped to 8 factors.The eight factors is influencing customer satisfaction directly as big as 12,01% and indirectly as big as 36%. (2)The rate of customer satisfaction of sharia banking that analyzed by CARTER model adaptation show that 56% respondents told satisfied over ally with sharia banking service in Pekanbaru. (3)Quality improvement can be done for reliability, competence, responsiveness, assurance, emphaty, tangible knowing the customer and compliance. Keywords: Service quality, Customer satisfaction, SERVQUAL, CARTER Model.
FAKTOR-FAKTOR YANG MEMPENGARUHI KINERJA KARYAWAN PADA PT BANK BRI PEKANBARU Faizah Kamilah; Zulia Khairani; Efrita Soviyanti
Jurnal Daya Saing Vol 4 No 3 (2018)
Publisher : Komunitas Manajemen Kompetitif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35446/dayasaing.v4i3.245

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kepemimpinan, motivasi kerja dan disiplin kerja terhadap kinerja karyawan pada PT Bank BRI Pekanbaru. Adapun metode yang digunakan dalampenelitian ini menggunakan metode penelitian kuantitatif. Dan sampel yang di gunakan dalam penelitian ini sebanyak 35 karyawan. Data diperoleh melalui metode kuesioner dengan skala likert. Pendefinisian sampel menggunakan metode Solvin, sedangkan analisisnya menggunakan metode analisis linier berganda. Variabel-variabel bebas dalam penelitian ini adalah kepemimpinan, motivasi kerja dan disiplin kerja sedangkan variabel terikatnya adalah kinerja karyawan. Data yang diperoleh dengan bantuan software SPSS 17. Hasil uji statistik menunjukkan bahwa kepemimpinan, motivasi kerja dan disiplin kerja berpengaruh secara parsial dan simultan terhadap kinerja karyawan. Kata kunci: Kepemimpinan ,motivasi kerja, disiplin kerja dan kinerja karyawan
Co-Authors faizah kamilah, faizah HARDI HARDI Nurhayani Lubis Zulia Khairani