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All Journal Jurnal Ilmu Keluarga dan Konsumen Journal of Child, Family, and Consumer Studies

Mohamad Djemdjem Djamaludin

Department Of Family And Consumer Sciences, Faculty Of Human Ecology, IPB University

Author-ID : 2661587

Humanities Economics, Econometrics & Finance Education Nursing Public Health Social Sciences

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ANALISIS PERILAKU PENGADUAN KONSUMEN MELALUI YAYASAN LEMBAGA KONSUMEN INDONESIA (YLKI) DAN HARIAN KOMPAS TAHUN 2007 Moh. Djemdjem Djamaludin; Henny Rochany; Megawati Simanjuntak
Jurnal Ilmu Keluarga dan Konsumen Vol. 1 No. 2 (2008): Jurnal Ilmu Keluarga dan Konsumen
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

The general objective of this study was to analyze consumer’s complaint behavior through Indonesia Consumer Organization and Kompas Daily in 2007. This study used a traditional approach analysis and behavior approach of consumer’s loyalty. Data were collected from February to May 2008, located in Jakarta-Bogor-Depok-Tangerang-Bekasi (JABODETABEK). The case report of descriptive consumer study was used in collecting secondary data obtained by Indonesian Consumer Organization and Kompas Information Centre. Frequency and descriptive statistics were used to analyze single variable. Cross tabulations and Chi Square were utilized to examine the relation between two variables. The results of study showed that the highest percentage of sample had told disappointment to their friend or relatives. Generally, based on the respond of the company or shop, samples were satisfied with the action, speed, and completeness in complaint handling. Almost 75% samples were still loyal after process of complaint handling. There were significant relation between personal action (utilizing good or service during complaint handling) and satisfaction of respond and speed in handling complaint. There was significant relation between: gender and loyalty, and also between loyalty and satisfaction of action in complaint handling.

SATISFACTION LEVELS OF IPB UNDERGRADUATE STUDENTS TOWARD ONLINE LEARNING SERVICES DURING THE COVID-19 PANDEMIC Nadya Ameylda; Moh. Djemdjem Djamaludin
Journal of Child, Family, and Consumer Studies Vol. 1 No. 1 (2022): Journal of Child, Family, and Consumer Studies
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

The Covid-19 pandemic has forced all educational institutions' teaching and learning processes to change the method to be online. Bogor Agricultural University (IPB) is one of the universities that has participated in implementing online learning starting from March 2020. This study aims to analyze the effect of service quality, customer satisfaction, and net benefit. This research belongs to the type of explanatory research through surveys. Respondents in this study were selected using a voluntary sampling technique with 255 respondents. Data was collected through an online questionnaire using a google form. The data obtained were processed using Microsoft Excel, SPSS version 25, and SMART-PLS 3. The results of the descriptive analysis show that, in general, students are satisfied with the service during the implementation of online learning. Half of the students fall into the category of low net benefits. The influence test results show that service quality had a significant positive effect on customer satisfaction, and customer satisfaction had a significant positive effect on net benefits. Suggestions that can be given are that IPB, lecturers, and departmental staff need to maintain and improve the quality of online learning services from various aspects.

THE INFLUENCE OF PERCEPTIONS AND LIFESTYLE OF COLLEGE STUDENTS ON INVESTMENT INTEREST IN ISLAMIC MUTUAL FUNDS DURING THE COVID-19 PANDEMIC Annisa Sriayuning Megawati; Moh. Djemdjem Djamaludin
Journal of Child, Family, and Consumer Studies Vol. 2 No. 1 (2023): Journal of Child, Family, and Consumer Studies
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

The Covid-19 pandemic has an impact on the economy which is getting worse, so investment is one way out that needs attention as an alternative source of income from the returns generated. This study aims to analyze the influence of perceptions and lifestyles of students on interest in investing in Islamic mutual funds during the Covid19 pandemic. This study uses a cross sectional study design, with the SEM-PLS analysis method. The population of this study were undergraduate students throughout Indonesia. Respondents were selected by voluntary sampling with a total of 100 respondents. Muslim students have better perceptions and higher investment interest in Islamic mutual funds, and have a hedonic lifestyle compared to non-Muslim students. Then, students with good perceptions of Islamic mutual funds and having a frugal lifestyle have an effect on increasing interest in Islamic mutual fund investment. Students are expected to increase their interest in investing in Islamic mutual funds by changing their previously hedonic lifestyle to a frugal lifestyle, this can be done by starting to make financial plans for the long, medium and short term and prioritizing needs to be able to meet financial goals in the future.

THE INFLUENCE OF PERCEPTION AND ATTITUDE ON MOTIVATION TO USE E-WALLET DURING THE COVID-19 PANDEMIC Alif Fadlillah; Moh. Djemdjem Djamaludin
Journal of Child, Family, and Consumer Studies Vol. 2 No. 2 (2023): Journal of Child, Family, and Consumer Studies
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jcfcs.2.2.158-166

The existence of a new normal scenario during the COVID-19 pandemic causes changes in consumer behavior in utilizing the use of e-wallet as a substitute for cash in transactions, either in person or online. This study aims to analyze the effect of perceptions and attitudes on the motivation to use e-wallet for IPB students during the Covid-19 pandemic. This study uses an explanatory design involving 157 IPB University students using voluntary sampling technique. The results of the correlation test show that there is no significant relationship between the characteristics and the variables studied, perceptions and attitudes have a significant positive relationship with the motivation to use e-wallet during the Covid-19 pandemic. The results of the multiple linear regression test showed that the characteristics of the monthly allowance had a positive effect on motivation, then the perception and attitude variables had a significant positive effect on the motivation to use e-wallet. Suggestions for further research to be able to examine other variables or factors that can influence the motivation to use e-wallets. One of them is in terms of e-wallet risk and security.

THE INFLUENCE OF PERCEIVED LOYALTY PROGRAM AND SATISFACTION LEVEL TOWARDS LOYALTY LEVEL OF ONLINE TRANSPORTATION CONSUMERS Harika Tsabita; Moh. Djemdjem Djamaludin
Journal of Child, Family, and Consumer Studies Vol. 2 No. 2 (2023): Journal of Child, Family, and Consumer Studies
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jcfcs.2.2.147-157

Competition in the business of ride-hailing services has also increased along with the rapid development of technology. This study aims to analyze the effect of perceptions of loyalty programs and the level of consumer satisfaction on the level of loyalty of Grab consumers. This study used a cross sectional study design and a survey method using an online questionnaire. The analysis carried out using descriptive analysis, Spearman correlation test using SPSS 25, and the influence test using the SEM method using Smart PLS. The population of this study is Indonesian society aged 18-50 years and using Grab services more than three times in the past three months. Respondents were selected by voluntary sampling with a total of 176 respondents. The results of the study found that there was no relationship between the characteristics of respondents and the perceived loyalty program, consumer satisfaction, and consumer loyalty. The Grab loyalty program that is well perceived by consumers can increase the level of Grab consumer loyalty. Then, the increasing level of consumer satisfaction can increase the level of Grab consumer loyalty

Co-Authors Alif Fadlillah Annisa Sriayuning Megawati Harika Tsabita Henny Rochany Megawati Simanjuntak Nadya Ameylda

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