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All Journal TEKMAPRO Journal of Industrial Engineering and Management Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Arfak Chem: Chemistry Education Journal Jurnal Teknik Mesin, Industri, Elektro dan Informatika Jurnal Kendali Teknik dan Sains Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika Venus: Jurnal Publikasi Rumpun Ilmu Teknik International Journal Of Health And Social Behavior Jurnal Siti Rufaidah
Iriani Iriani
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ANALISIS KEPUASAN PELANGGAN JASA CUCI DENGAN METODE SERVQUAL, ZONE OF TOLERANCE, DAN IMPORTANCE PERFORMANCE ANALYSIS” DI VICHA LAUNDRY, SURABAYA Iriani Iriani
Tekmapro : Journal of Industrial Engineering and Management Vol 14 No 2 (2019): TEKMAPRO
Publisher : UPN Veteran Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (220.037 KB) | DOI: 10.33005/tekmapro.v14i2.89

Abstract

ABSTRAK Kebutuhan akan jasa yang efisien dan memudahkan untuk melakukan suatu kegiatan sangat dibutuhkan khususnya masyarakat di perkotaan yang mempunyai aktifitas yang tinggi. Sehingga menciptakan sebuah peluang usaha dan persaingan bisnis untuk melakukan pelayanan dengan kualitas yang baik dan memberikan kepuasa kepada pelanggan. Vicha Laundry merupakan sebuah jasa cuci pakaian yang terletak di Surabaya. Sampai saat ini Vicha Laundry beberapa kali menerima keluhan/complain dari pelanggan, yang menunjukkan bahwa pelanggan belum merasa puas dengan pelayanan yang ada sekarang. Untuk mengetahui tingkat kepuasan pelanggan Vicha Laundry maka digunakan metode Servqual dengan 5 dimensi yang digunakan yaitu tangibles, reliability, responsiveness, assurance, dan emphaty. Metode Zone of Tolerance juga digunakan untuk menghitung toleransi antara tingkat pelayanan yang diharapkan dengan tingkat pelayanan minimum. Selanjutnya untuk mengetahui derajat terhadap kinerja digunakan metode Importance Performance Analysis. Dari 15 atribut pelayanan didapatkan hasil perhitungan kepuasan pelanggan yang menunjukkan bahwa kualitas pelayanan tidak memuaskan pelanggan namun pelanggan masih bisa menerimanya. Dan untuk meningkatkan kepuasan pelanggan sebaiknya Vicha Laundry menurunkan harga jasa, menyetrika lebih rapi, memberikan penjelasan yang komunikatif, mendengarkan dan mencatat keluhan pelanggan sehingga bisa ditangani dengan cepat dan tepat, memastikan bahwa pakaian pelanggan tidak hilang/rusak. Kata kunci: Kepuasan Pelanggan, Servqual, Zone of Tolerance, Importance Performance Analysis. ABSTRACT The demand for efficient and convenient services is especially high in urban communities with a high rate of activities, therefore creating business opportunities and business competitions in conducting services of good quality and provide customer satisfaction. Vicha Laundry is a laundry service located in Surabaya. Until now Vicha Laundry has received complaints from customers several times, which shows that the customer is not satisfied with the current service. To find out the level of customer satisfaction Vicha Laundry, the Servqual method with 5 dimensions is used, namely tangibles, reliability, responsiveness, assurance, and empathy. The Zone of Tolerance method is also used to calculate tolerance between expected service levels and minimum service levels. Furthermore, to determine the degree of performance used the Importance Performance Analysis method. From the 15 service attributes, the results of customer satisfaction calculations show that the quality of service does not satisfy the customer, but the customer can still accept it. And to increase customer satisfaction Vicha Laundry should reduce the price of services, ironing more neatly, provide communicative explanations, listen and record customer complaints so that they can be handled quickly and accurately, ensuring that customer clothing is not lost / damaged. Keywords: Customer Satisfaction, Servqual, Zone of Tolerance, Importance Performance Analysis
Analysis of Cafe Marketing Strategy Using SWOT Method on Omah Bonsari Ailsa Dahnaira Wachid; Iriani Iriani
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 2 (2022): Budapest International Research and Critics Institute May
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i2.5033

Abstract

Omah Bonsari is a cafe with industrial feel located in Tuban, East Java. The development of the trend of drinking coffee increases every year which causes many cafes to appear in various regions, including Tuban. This cafe does not yet have a marketing strategy to be able to compete with its competitors. Marketing strategy is one of the important aspects for a business to run well. This study aims to formulate a cafe marketing strategy that can be applied by Omah Bonsari. The method used is the SWOT method which analyzes the cafe's internal and external factors, namely Strength, Weakness, Opportunities, and Threats. Determination of the weight and rating of cafe factors using IFAS and EFAS matrices. The results of the weighting score are used to determine the position of the cafe compared to competitors and alternative strategies that can be applied with the help of the grand strategy. Alternative strategies are prepared based on the SWOT matrix. The internal factor weighting score is 3.0917 and the external factor is 2.7964. Based on the grand strategy, the position of Omah Bonsari cafe is in quadrant I, which means it can apply an aggressive strategy. The strategy that can be applied by Omah Bonsari is the strength and opportunities strategy as a marketing strategy in order to compete with competitors.
PENERAPAN MODEL PEMBELAJARAN DISCOVERY LEARNING UNTUK MENINGKATKAN HASIL BELAJAR PSIKOMOTOR PESERTA DIDIK KELAS XII IPA.2 SMA NEGERI 2 SARMI PADA MATERI SEL ELEKTROLISIS Iriani Iriani
Arfak Chem: Chemistry Education Journal Vol 5, No 1 (2022): Arfak Chem
Publisher : Universitas Papua, Manokwari, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (125.783 KB) | DOI: 10.30862/accej.v5i1.327

Abstract

AbstrakModel pembelajaran yang diupayakan dapat menjadi solusi untuk memperbaiki proses pembelajaran agar peserta didik menjadi lebih aktif dan dapat meningkatkan hasil belajar psikomotor peserta didik adalah model pembelajaran penemuan atau discovery learning dimana peserta didik diarahkan untuk menemukan sendiri konsep ataupun prinsip secara mandiri melalui tahapan proses mengamati, mengidentifikasi masalah, menggali informasi, menganalisis informasi, mengambil kesimpulan dan mengkomunikasikannya kepada orang lain. Dengan demikian, proses pembelajaran akan berubah arah dari pembelajaran berpusat pada guru menjadi pembelajaran yang berpusat pada peserta didik. Salah satu model pembelajaran tersebut adalah Discovery Learning .Penerapan model pembelajaran Discovery Learning dapat meningkatkan hasil belajar psikomotor peserta didik kelas XII IPA2 SMA Negeri 2 Sarmi pada materi Sel Elektrolisis. Besarnya peningkatan Penerapan model pembelajaran Discovery Learning terhadap hasil belajar psikomotor peserta didik secara klasikal adalah 21,17 %. Besarnya peningkatan penerapan model pembelajaran Discovery Learning terhadap ketuntasan hasil belajar psikomotor peserta didik adalah 58 %.Kata Kunci: Model Pembelajaran, PTK, Discovery Learning, Sel Elektrolisis
Analisis Pengendalian Kualitas Produk Gula Menggunakan Metode Six Sigma di PT PG Candi Baru Wahyu Kurniawan; Iriani Iriani
Jurnal Teknik Mesin, Industri, Elektro dan Informatika Vol. 3 No. 1 (2024): Maret : JURNAL TEKNIK MESIN, INDUSTRI, ELEKTRO DAN INFORMATIKA
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jtmei.v3i1.3240

Abstract

The quality of industrial products in Indonesia is currently struggling in terms of product quality control. In ongoing production activities, there are bound to be defects in the product. To reduce this problem in production activities, there are several things that need to be paid attention to. Six Sigma (DMAIC). Six Sigma is a quality improvement program that provides tolerance for defective products and is able to reduce product defects. This data collection was carried out by field observation and interviews with workers and heads. This data collection was carried out by field observations and interviews with workers and heads of KSU Tabek. From the research results, it was found that the total production produced during August - September was 58,088, and 3115 defective products were found. In the sugar production section, PT Madu Baru PG Madukismo had a sigma level of 3.12 with a possible damage of 53,607 per million production (DPMO).
Analisis Beban Kerja Pada Operator Mesin Vacum Geiss AG Menggunakan Metode Full Time Equivalent (FTE) Di PT. XYZ Herry Dwi Prasetyo; Iriani Iriani
Jurnal Kendali Teknik dan Sains Vol. 2 No. 1 (2024): Januari : Jurnal Kendali Teknik dan Sains
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jkts-widyakarya.v2i1.2426

Abstract

Workload analysis provides an opportunity to smooth workload or reduce work activities that do not provide added value. Detailed evaluation and analysis of each work element of a position will display a more detailed workload map. PT. XYZ requires detailed workload mapping to be able to display the load profile for each position. The results of this load mapping can be used for workload normalization analysis. This research uses the Full Time Equivalent (FTE) method. The data used in this research are job descriptions, frequency and working hours. The research results show that the FTE-based workload value of the Vacum Geiss AG operator is FIT (value 1-1.28), namely on 03-10-2023 it is 1.030 and on 04-10-2023 it is 1.030 which is fit because the FTE value is between The value is 1-1.28 so that the operator's work load is appropriate on that day, then on 05-10-2023 on the Geiss AG vacuum machine it is 0.915, it is still underload because the FTE value is below the value of 0.99 so the operator on that day is underloaded. the work is not suitable and additional work is needed.
Analisis Perencanaan Peramalan Dan Safety Stock Sprite 250ML Dengan Metode Time Series Di PT. XYZ Adhe Rebeka Pardosi; Iriani Iriani
Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika Vol. 2 No. 2 (2024): Maret : Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika
Publisher : Asosiasi Riset Ilmu Teknik Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jupiter.v2i2.84

Abstract

Sprite drink is a soda drink that is very popular among all groups. Demand is uncertain and always changes from time to time, making product availability difficult to control and often causes overstock or stockout problems. Therefore, inventory control is needed, which can be done by forecasting, determining safety stock and good re-order points. To obtain effective and efficient planning, the number of orders must be based on the number of past mass requests so as to reduce the occurrence of overstock or stockouts. With the problems experienced by PT. XYZ, the forecasting method used is the time series forecasting method. In this case, the time series methods used are Simple Average, Single Moving Average and also Single Exponential Smoothing. After carrying out several calculations, we obtained a Mean Absolute Centage Error (MAPE) value of 49.379%, a Mean Absolute Deviation (MAD) of 2297.145, a Root Mean Squared Error (RMSE) of 2912.495 and also a Mean Squared Error (MSE) of 8,482 .628 and forecasting results of 4504 pcs every month. Based on the calculation results, the proposal given is to reorder Sprite 250ML when the inventory in the warehouse reaches 1548 pcs with a safety stock of 540 pcs.
Analisis Multikolinearitas, Distribusi Normal, Serta Korelasi Dan Regresi Pada Phosphogypsum Dengan Menggunakan Aplikasi Minitab Yonas Krisnanda; Iriani Iriani
Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika Vol. 2 No. 2 (2024): Maret : Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika
Publisher : Asosiasi Riset Ilmu Teknik Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jupiter.v2i2.85

Abstract

Phosphogypsum is a chemical compound formed from the combination of gypsum (calcium sulfate) and phosphorus. This research aims to decompose and organize data from phosphogypsum to look for multicollinearity, normal distribution, as well as correlation and regression. In the multicollinearity results, it can be seen that the VIF value of C-H2O with CaSO4.2H2O is 559.37 and 562.71 and the VIF value of P2O5 tot with P2O5 WS is 10.82 and 10.81. In the normal distribution results, the CaO P-Value value was >0.150 and the Mesh P-Value value was 0.050. In the regression correlation results, in the final step, the R-square value for the morning shift P2O5 WS variable with the morning shift Seal Tank H2SO4 was 4.35%. It can be concluded, firstly, that the variables C-H2O with CaSO4.2H2O and P2O5 tot with P2O5 WS were detected as multicollinearity because they had VIF values >10. Second, the CaO and Mesh variables were detected to be normally distributed because they had a P-Value > 0.05. Third, the variable P2O5 WS morning shift with Seal Tank H2SO4 morning shift was detected to have a strong regression correlation because the P-Value was <0.05 and the regression value was greater than the other variables.
Upaya Meminimalisir Tingkat Cacat Proses Produksi Pada Fabrikasi Pipe Support MSP – Triraya Menggunakan Metode Fishbone Diagram Dan 5w + 1H Sajidah Tiara Ayu Wiranda; Iriani Iriani
Venus: Jurnal Publikasi Rumpun Ilmu Teknik  Vol. 2 No. 1 (2024): Februari : Venus: Jurnal Publikasi Rumpun Ilmu Teknik
Publisher : Asosiasi Riset Ilmu Teknik Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/venus.v2i1.82

Abstract

Quality is an important factor in production, so companies must maintain the quality of their products in order to be able to compete in the market. One of them is PT. Swadaya Graha operates in the construction and fabrication services sector, working on several projects, one of which is pipe support. In pipe support fabrication there are problems during the production process. This problem is the presence of "scratch" defects on the surface of the material. The aim of the observations carried out is to minimize the occurrence of production process defects in pipe support fabrication. From the results of the analysis using a cause-and-effect diagram, there are 3 factors that cause defects. And improvement efforts to minimize defects using the 5W + 1H method. Keywords: Cause-Effect Diagram, Defects, Scratch, 5W + 1H Method.
Review of the 10 Most Disease Cases Based on Disease Type Sartika Maulida Putri; Putri Maghfirah; Iriani Iriani; Yenni Fitri Velayati
International Journal of Health and Social Behavior Vol. 2 No. 1 (2025): February: International Journal of Health and Social Behavior
Publisher : Asosiasi Riset Ilmu Kesehatan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhsb.v2i1.234

Abstract

The reporting system is the presentation of data in the form of the results of activities in an organization as well as data from research results which are arranged systematically, so that it is easier to understand and easier to analyze and draw conclusions from an activity. The method in this research uses secondary data observation. The aim of this study was to determine the 10 most common diseases in outpatient and inpatient care (based on gender and age characteristics) at the Regional General Hospital, dr. Fauziah Bireun, This type of research is quantitative descriptive. The population and sample in this study are medical record recap data from January to December using total sampling. The results of the study showed that the highest number of diseases, namely Urolithiasis cases, had 314 outpatients, while the highest number of inpatients was Cerebral Infarction, there were 425 patients. There were 1,866 inpatients, based on the age range of 45-64 years, there were 1,042 outpatients and 958 inpatients. It is hoped that future researchers will carry out further research on the factors that cause health problems and health problems in patients with the highest cases of disease.
Gambaran Pengetahuan Orang Tua dalam Penanganan Kejang Demam pada Anak Balita di Ruang Perawatan Anak Rumah Sakit Bhayangkara TK II Jayapura Iriani Iriani; Nopi Nur Khasanah; Indra Tri Astuti
Jurnal Siti Rufaidah Vol. 3 No. 3 (2025): :Jurnal Siti Rufaidah
Publisher : PPNI UNIMMAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57214/jasira.v3i3.235

Abstract

Background: Febrile seizures are one of the most common emergencies in young children and can cause problems if not handled properly. Parents' understanding of how to handle febrile seizures greatly influences the initial steps taken when the incident occurs. This study aims to describe parents' knowledge in managing febrile seizures in children in the Pediatric Ward of Bhayangkara Hospital TK. II Jayapura. Method: This study is a descriptive study with one variable, namely parental knowledge about handling febrile seizures. The population consisted of all parents who have young children with a history of febrile seizures in the Pediatric Ward of Bhayangkara Hospital TK. II Jayapura, with a total of 36 respondents. Data collection was carried out using a validated and reliable questionnaire. Data analysis was carried out univariately and presented in the form of frequency distribution and percentage. Results: The results showed that of the 79 respondents, most parents had good knowledge about handling febrile seizures, some had moderate knowledge , and a small number had poor knowledge . Parents with good knowledge amounted to 38%, moderate knowledge 35.4%, and poor knowledge 26.6 %. Conclusion: Most parents in this study showed good knowledge in managing febrile seizures in young children. However, continuous education is still needed to improve the understanding of parents with moderate and poor levels of knowledge.
Co-Authors Adhe Rebeka Pardosi Ailsa Dahnaira Wachid Herry Dwi Prasetyo Nopi Nur Khasanah Putri Maghfirah Sajidah Tiara Ayu Wiranda Sartika Maulida Putri Wahyu Kurniawan Yenni Fitri Velayati Yonas Krisnanda