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All Journal Research Trend in Technology and Management
Lilik Nurcholidah
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering

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Journal : Research Trend in Technology and Management

 1 
The Influence of Service Quality, Trust, and Consumer Satisfaction on Consumer Loyalty (Case Study Of Cv.Lima Satu Tiga Transportation Services) Ade Prayoga; Lilik Nurcholidah
Research Trend in Technology and Management Vol. 3 No. 1 (2025): Research Trend in Technology and Management (in progress)
Publisher : RTTM

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Abstract

The purose of the company in marketing is to create cuctomer loyality.The existence of customer loyality can provide benefits to a company because it can maintain and compete with is competitors. The sample this is study was 86 customers of the CV. Lima Satu Tiga transportation service. The results of the study showed that simultaneously Service Quality, Trust and Consumer Satisfaction had a significant effect on Consumer Loyalty at CV. Lima Satu Tiga. Partially each variable Service Quality, Trust and Consumer Satisfaction had a positive and significant effect on Consumer Loyality at CV. Lima Satu Tiga.
Analysis of the Influence of Work Stress and Work Life Balance on Worker Performance: Case Study of Sugio Lamongan Faizam Concrete Workers by Mediating Work Family Conflict Eka Dewi Saputri; Lilik Nurcholidah
Research Trend in Technology and Management Vol. 3 No. 2 (2025): Research Trend in Technology and Management (in progress)
Publisher : RTTM

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The purpose of this study is to determine the effect of work stress on work life balance on worker performance as a mediating variable of work family conflict using PLS-SEM (case study on faizam beton sugio lamongan workers). the type of research used is quantitative research. the population in this study sample amounted to 40 respondents in faizam beton workers. data collection in this study used the location survey method and questionnaire distribution. the data analysis technique used is PLS (partial least square) using supporting instruments, namely SmartPLS4 sofare. The results of the direct influence study indicate that work stress has a positive and significant effect on worker performance. Work stress has a positive and significant effect on work family conflict. Work life balance has a positive and significant effect on worker performance. Work life balance has a negative and significant effect on work family conflict. Work family conflict has a negative and insignificant effect on worker performance. Work Stress Has a Positive and Significant Effect on Work Family Conflict Through Worker Performance Faizam Beton Sugio Lamongan.
THE INFLUENCE OF WORK ENGAGEMENT, JOB SATISFACTION, AND ORGANISATIONAL CITIZENSHIP BEHAVIOR ON EMPLOYEE PERFORMANCE FAIZAM CONCRETE SUGIO LAMONGAN M. Gilang Maulana Sti’ady; Lilik Nurcholidah
Research Trend in Technology and Management Vol. 3 No. 1 (2025): Research Trend in Technology and Management (in progress)
Publisher : RTTM

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Abstract

This study aims to determine the effect of work engagement, job satisfaction, and organizational citizenship behaviour on employee performance (case study on employees at faizam concrete sugio lamongan). This type of research is quantitative research. The population of this research is all employees at faizam concrete and to determine the number of samples the researcher uses a sample technique so that 40 samples are obtained. Data collection in this study is through surveys to locations and distributing questionnaires. The data collected was then processed using SPSS version 26. The data analysis method uses validity and reliability tests, classical assumption tests, multiple linear regression and t tests (partial regression coefficient tests). The results of the study indicate that work engagement partially has no effect on employee performance, while job satisfaction and organizational citizenship behaviour (OCB) partially affect employee performance.
Co-Authors Ade Prayoga Eka Dewi Saputri Kristiawati, Indriana M. Gilang Maulana Sti’ady susanti, Ike