Article Per Year (5 Year)
p-Index From 2021 - 2026
0
P-Index
This Author published in this journals
All Journal KREATIF : Jurnal Ilmiah Prodi Manajemen Universitas Pamulang
Milwani .
Unknown Affiliation
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PENGARUH CELESTIAL INCENTIVES DAN ECONOMIC INCENTIVES TERHADAP MOTIVASI DAN DAMPAKNYA PADA KUALITAS JASA DAN KELUHAN PELANGGAN (Studi Kasus Kartu SHAR-E Bank Muamalat Indonesia) Milwani .
KREATIF : Jurnal Ilmiah Prodi Manajemen Universitas Pamulang Vol 1, No 1 (2013): KREATIF
Publisher : Prodi Manajemen Fakultas Ekonomi Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (649.061 KB) | DOI: 10.32493/jk.v1i1.y2013.p%p

Abstract

The result of this research show that the celestial incentives positively  associated with motivation, the economic incentives positively associated with motivation, the economic incentives positively associated with service quality,  motivation positively associated with service quality and service quality positively associated with customer complain. Contrary, the celestial incentives negatively associated with service quality, the celestial incentives negatively associated with customer complain and the economic incentives negatively associated with customer  complain.  This result of this research show that economic incentives factors still dominated in sharia bank. This result indicates that customer will satisfy or complain associated of service quality factors. This service quality factors associated of motivation, and motivation factors associated with incentive.  Keywords : celestial incentives, economic incentives., motivation, service quality and customer complain. 
Co-Authors