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Evaluation Of The Effectiveness Of The Initial Flight Attendant Training Program In Garuda Indonesia Training Center Chandra S Haratua Gultom; R. Madhakomala; Hamidah
Journal of Business and Behavioural Entrepreneurship Vol 4 No 2 (2020): Journal of Business and Behavioural Entrepreneurship
Publisher : Fakultas Ekonomi, Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/JOBBE.004.2.05

Abstract

The purpose of this study is to evaluate the training effectiveness on GITC by applying the four levels Kirkpatrick model consisting of reaction, learning, behavior & Results. This study is cross sectional, primary data was collected through interviews from different batches representing different levels of the Kirkpatrick model. Effectiveness of training at the different levels was being evaluated through construct/theme developed on the basis of literature review. For level one evaluation interviews were conducted from employees who had recently completed their training; for level 2,3&4 the respondents, who had completed same training about 3 months, 6 months and year earlier respectively. The results indicated that reaction of the participants were positive for training except duration was too short, secondly they have applied skills & knowledge which they had learnt from training. A positive consequence of the training is that most of the participants got promoted from their current designation with the improvement in their pay scales. Thus, the soft skills trainings were effective with the participants desiring more opportunities to attend soft skills training session at least quarterly basis, to further improve their skills and enhance their knowledge.
An Service Program Evaluation at KPAI Indonesia Rahmad Parulian; Hamidah; R. Madhakomala
Journal of Business and Behavioural Entrepreneurship Vol 6 No 1 (2022): Journal of Business and Behavioural Entrepreneurship
Publisher : Fakultas Ekonomi, Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/JOBBE.006.1.03

Abstract

The research on evaluating the KPAI's mediation service program aims to evaluate the effectiveness of the implementation of the mediation program, which includes the input, process and outcome stages at KPAI. This research is classified as evaluative research using an evaluation model framework developed by Robert Stake with three evaluation components, namely: Antecedent (input), Transaction (process) and Outcome (result). Data were collected through document studies, interviews, observation and focus group discussions as well as the credibility of the data. Qualitative data analysis through data collection stage, data reduction stage (summarizing, coding, tracing themes, creating cluster ideas, creating partitions, writing memos), data presentation stage, and conclusion drawing stage. The results of the study can be concluded that in general mediation services at KPAI have been running effectively and efficiently. In general, all aspects evaluated meet the standard criteria set. All evaluation criteria meet the adequacy and accuracy of program implementation. All aspects evaluated have an equal equivalence relationship between the expected goals and the actual conditions that occur.