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All Journal Tekinfo | Scientific Journal of Industrial and Information Engineering Jurnal INTECH Teknik Industri Universitas Serang Raya
Tri Joko Wibowo
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Computer Science & IT Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering Mechanical Engineering Transportation

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Analisis Tingkat Kepuasan Konsumen Terhadap Kualitas Layanan Pada Minimarket SK Tri Joko Wibowo; Muhammad Nurul Ardhi
Tekinfo: Jurnal Ilmiah Teknik Industri dan Informasi Vol 8 No 1 (2019)
Publisher : Program Studi Teknik Industri Universitas Setia Budi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (488.352 KB) | DOI: 10.31001/tekinfo.v8i1.678

Abstract

Kurangnya kualitas pelayanan menjadi salah satu kendala terhadap tingkat kepuasan pelanggan. Berdasarkan kuesioner pendahuluan yang disebarkan kepada beberapa responden dan wawancara dengan karyawan Sodaqo Mart Kasemen, terdapat beberapa pelayanan yang telah diberikan dengan baik, namun belum sepenuhnya layanan yang ada di Sodaqo Mart Kasemen ditanggapi dengan baik oleh konsumen. Tujuan penelitian ini adalah untuk mengetahui tingkat kepuasan pelanggan yang menggunakan jasa pelayanan minimarket Sodaqo Mart Kasemen. Pengukuran kualitas pelayanan dilakukan dengan metode Servqual, Importance Performance Analysis, dan Customer Satissfaction Index (CSI). Kualitas pelayanan menggunakan lima dimensi yang terdapat dalam Servqual yaitu tangibles (bukti fisik), reliability (keandalan), responsiveness (daya tanggap), assurance (jaminan), emphaty (empati). Hasil penelitian ini menunjukkan bahwa nilai gap dari beberapa atribut yang ada dalam dimensi memiliki nilai negatif. Yang artinya beberapa kualitas pelayanan yang didapatkan belum sesuai dengan yang diharapkan oleh pelanggan Sodaqo Mart Kasemen. Hasil penelitian menunjukkan bahwa tingkat kepuasan konsumen secara menyeluruh berdasarkan nilai CSI sebesar 62,86% dan terletak direntang nilai 61% - 80% yang menunjukkan bahwa indeks kepuasan pengunjung secara umum masuk dalam kriteria “Puas”. Kata Kunci : servqual, tangibles, reliability, importance performance analysis (IPA), customer satisfaction index (CSI).
Analisis Penjadwalan Pembuatan Heat Exchanger Menggunakan Critical Path Method Ahmad Habibi; Supriyadi Supriyadi; Tri Joko Wibowo
Jurnal INTECH Teknik Industri Universitas Serang Raya Vol. 2 No. 1 (2016)
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (471.447 KB) | DOI: 10.30656/intech.v2i1.860

Abstract

The problem that often occurs in manufacturing companies is that companies sometimes experience delays in project completion. One of the factors that caused delays was that the company still randomly carried out any activities that took precedence over the process. With these problems, causing losses that are not good for both the implementer and the project owner. This will also have a negative impact on the company, including worsening the image of companies that seem unable to complete the project according to the agreed contract. This study aims to determine which activities in the critical path for initial conditions and acceleration, to know the difference in processing time from the initial conditions and the acceleration conditions, to know the difference in processing time from the initial conditions and the acceleration conditions, and to know the benefits of project costs which occurs between initial conditions and conditions after acceleration. This study uses the Critical Path Method method to determine the determination of the schedule and the estimated time is deterministic / definite and determine which activities are considered critical paths with the duration of this project for 192 working days. Based on the results of research critical activities in the initial conditions with 192 days. While for acceleration conditions, the completion time is 182 days with 2 critical trajectories which includes 17 production activities which all activities enter critical crossings. The optimal duration of the project is 182 days with a total project cost of Rp.900,000,000 on the alternative to adding overtime hours.
Co-Authors Ahmad Habibi Muhammad Nurul Ardhi Supriyadi Supriyadi