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All Journal Journal of Economics, Business, & Accountancy Ventura BALANCE: Economic, Business, Management and Accounting Journal
Gancar Premananto
Universitas Airlangga
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Journal : BALANCE: Economic, Business, Management and Accounting Journal

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Peran Kepuasan Memediasi Antara CSR Internal dan Eksternal terhadap Kinerja Karyawan Di Masa Pandemi Covid-19 Melinsani Manalu; Gancar Premananto
BALANCE: Economic, Business, Management and Accounting Journal Vol 19, No 1 (2022): Januari
Publisher : UMSurabaya Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/blc.v19i1.9108

Abstract

ABSTRACTThis study was conducted to know the effect of internal CSR and external CSR on employee satisfaction and performance during the Covid-19 pandemic. This research was performed using a quantitative approach by collecting questionnaire data. Respondents in this study amounted to 74 employees with the Relationship Manager level in a banking company. The analysis was carried out using the Partial Least Square (PLS) technique. This research shows that the company's internal CSR and external CSR influence employee satisfaction and performance during the Covid-19 pandemic.Key Words                   : Internal CSR, Eksternal CSR, Employee Satisfaction, Employee PerformanceCorrespondence to      : melinsanimanalu@gmail.com ABSTRAK :Penelitian ini dilakukan dengan tujuan untuk mengetahui pengaruh CSR internal dan CSR eksternal terhadap kepuasan dan kinerja karyawan di masa pandemi Covid-19. Penelitian ini dilakukan dengan  memakai pendekatan kuantitatif, dengan cara pengumpulan data memakai kuesioner. Responden dalam penelitian ini berjumlah  74 karyawan dengan level jabatan Relationship Manager disuatu perusahaan perbankan. Analisis yang dilakukan menggunakan teknik Partial Least Square (PLS). Penelitian ini menunjukkan bahwa CSR internal dan CSR eksternal yang dilakukan perusahaan memberikan pengaruh terhadap  kepuasan dan kinerja karyawan di masa pandemi Covid-19Kata Kunci                  : CSR Internal, CSR Eksternal, Kepuasan Karyawan, Kinerja Karyawan
Co-Authors Jovi Sulistyawan Melinsani Manalu Sri Hartini