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All Journal ACTIVA: Jurnal Ekonomi Syariah Wadiah : Jurnal Perbankan Syariah
Mansur Azis
IAIN Ponorogo
Economics, Econometrics & Finance

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Perbandingan Kualitas Layanan Antara Bank Syariah Dengan Bank Konvensional Ditinjau Dari Kepuasan Nasabah Di Kabupaten Pacitan Mansur Azis
ACTIVA: Jurnal Ekonomi Syariah Vol 1 No 2 (2018): Oktober
Publisher : LP3M STITNU Al Hikmah Mojokerto

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Abstract

This research aims to make data services between Sharia Bank and Conventional Bank in Pacitan Regency in terms of customer satisfaction. Satisfaction on the service quality is viewed from the five service dimensions such as responsiveness, assurance, tangible, empathy and reliability. The data in this study were obtained from questionnaires of customer satisfactions over the service quality between Sharia and Conventional banks. Afterwards, by using random sampling, it was found 4 feasible samples; 2 Sharia Banks and 2 Conventional Banks. The analysis technique used to see the comparison of service quality between Sharia Bank and Conventional Banks was the ANAVA method. The analysis conducted in the study showed that there were differences in the level of satisfaction between Sharia Bank and Conventional Bank in Pacitan Regency, yet it was not quite significant. There were significant interactions over the influence of service quality towards customer satisfactions which were showed that the higher service quality, the better customer satisfactions. The customers satisfaction of Conventional Bank was not higher than the customers satisfaction of Sharia Bank in groups that received high quality services, Sharia Bank satisfaction was not better than Conventional Bank satisfaction in groups of customers who received low quality services in Pacitan Regency.
Peran Penyaluran Pembiayaan Kredit Usaha Rakyat Di Bank Syariah Indonesia Terhadap Perkembangan Usaha Mikro Kecil Dan Menengah Di Kabupaten Mojokerto Mansur Azis; Layin Macfiana Azizah
WADIAH Vol. 6 No. 2 (2022): Wadiah : Jurnal Perbankan Syariah
Publisher : Program Studi Perbankan Syariah Fakultas Ekonomi dan Bisnis Islam IAIN Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30762/wadiah.v6i2.165

Abstract

  Usaha mikro, kecil dan menengah memegang peran penting dalam pembangunan ekonomi karena tingkat penyerapan tenaga kerjanya yang relatif tinggi dan kebutuhan modal investasinya yang kecil. Rendahnya tingkat investasi dan produktivitas, serta rendahnya pertumbuhan usaha baru di Indonesia perlu memperoleh perhatian yang serius pada masa mendatang dalam rangkamengembangkan Usaha Mikro Kecil dan Menengah menuju usaha yang  berdaya saing tinggi. Bank syariah mempunyai peran untuk membantu para Usaha Mikro Kecil dan Menengah dengan cara penyaluran dana atau disebut juga dengan Pembiayaan. Tujuan dari penelitian ini adalah untuk mengetahui prosedur penyaluran pembiayaan Kredit Usaha Rakyat di Bank Syariah Indonesia (BSI) Mojokerto dan peran pembiayaan Kredit Usaha Rakyat terhadap perkembangan Usaha Mikro Kecil dan Menengah di Kabupaten Mojokerto. Jenis penelitian yang digunakan yaitu metode penelitian kualitatif dengan jenis penelitian lapangan (field research), penelitian lapangan dilakukan di tempat atau lokasi di lapangan. Penelitian lapangan ini menggunakan pendekatan data deskriptif.  
Co-Authors Layin Macfiana Azizah