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All Journal Proceedings of KNASTIK ComTech: Computer, Mathematics and Engineering Applications Innovative: Journal Of Social Science Research
Diyurman Gea
Program Studi Sistem Informasi Universitas Bina Nusantara
Humanities Computer Science & IT Engineering Law, Crime, Criminology & Criminal Justice Mathematics Public Health Other

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Journal : Proceedings of KNASTIK

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PERANCANGAN SISTEM PENCETAKAN ONLINE BERBASIS WEB Gea, Diyurman
Proceedings of KNASTIK 2010
Publisher : Duta Wacana Christian University

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Abstract

Work efficiency and service quality improvement are two important things to compete with other businesses. Hope to keep costs as low with a satisfactory quality of service, can be optimized through the use of technology. By utilizing technology, exchange of data and information can be done easily without any limitation of time and geographical location. One type of business that have the potential to be improved quality of service is a document copying services as implemented in Binus University. In addition to the staff and lecturers, students need the service for various types of documents such as doubling the lecture materials and other administrative documents from softcopy to hardcopy documents. With the number of customers that so many frequent long queues, sometimes the officer / operator overwhelmed and not a few customers who feel disappointed. By leveraging the technology capabilities possessed by a photocopy machine to connect to a network computer, it can be made a system that supports the printing of documents through the Internet, so as to reduce queues and accountable system of administrative procedures. Users can monitor the status of printing the document, whether in a state of waiting, the document is printed or printing the document is complete. Each time the user performs printing, the computer used does not need a printer driver installation process, and the system can be developed to validate the adequacy of the deposit of funds that have been recorded in the database. This paper describes the Online Printing System web-based, and are capable of storing the printing information into a database system, so that records can provide tracking information, which affects the quality of service and performance is excellent.
PENINGKATAN MUTU LAYANAN PADA INSTITUSI PENDIDIKAN MELALUI PENERAPAN SIX SIGMA Gea, Diyurman
Proceedings of KNASTIK 2009
Publisher : Duta Wacana Christian University

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Tulisan ini bertujuan untuk mengembangkan suatu model peningkatan mutu layanan kepada stakeholder melaluipendekatan Six Sigma. Six Sigma merupakan metode pengendalian proses/kualitas suatu produk atau layanan yang benarbenardibutuhkan dengan biaya yang optimum. Penerapan metode six sigma melalui beberapa tahapan yang biasa disebutDMAIC (Define, Measure, Analyze, Improvement and Control). Salah satu contoh penerapan Six Sigma adalah padalayanan Sistem Absensi Online di BINUS UNIVERSITY, yang berdampak pada penghematan biaya, rantai proses yangsemakin pendek dan peningkatan kepuasan stakeholder. Untuk memudahkan pengukuran proses dan penggambarantahapan IPO (input, process, output) maka dibutuhkan alat bantu dari elemen diagram SIPOC (Supplier, Input, Process,Output, Customer).
Co-Authors Jesica, Sharon Pramadya, Rifky Retnowardhani, Astari