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All Journal Value: Jurnal Manajemen dan Akuntansi International Journal of Social Science
HM. Thamrin
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Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Medicine & Pharmacology Public Health Social Sciences Other

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PERENCANAAN KUALITAS PELAYANAN DAN KINERJA LAYANAN PELABUHAN: STUDI PADA PELABUHAN DI BANTEN HM. Thamrin; Honny Fiva Akira Sembiring
Value : Jurnal Manajemen dan Akuntansi Vol 11 No 1 (2016): Edisi : Januari - Juni 2016
Publisher : Prodi Ilmu Manajemen, Fakultas Ekonomi Universitas Muhammadiyah Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32534/jv.v11i1.324

Abstract

The role of ports in a transportation system, requires that each port has a basic framework of port development and development plans. Port service is a chain in supporting the smoothness of sea freight The research aims to examine and analyze the effect of planning dimensions of policies, procedures, standards, on the performance of port services in Banten Province The method used causality to analyze the existence or absence of mutual relationship between variables. The sample in this research is employee and port service section in Banten Region. Sampling method used is accidental sampling with employee criteria have been involved in planning and service sections amounted to 40 respondents. Analytical techniques used for hypothesis testing using Regression Analysis The results showed that the policy dimension affects the performance of services, procedures affecting performance, standards affect the performance, services and programs affect the performance of services Keywords: Service Planning, Service Performance and ports
THE INFLUENCE OF WORK COMPETENCE AND INFRASTRUCTURE ON CUSTOMER SATISFACTION THROUGH SERVICE QUALITY AT THE SRI BINTAN PURA TANJUNGPINANG PORT PASSENGER TERMINAL Fajar Ardhi Gibran; Lira Agusinta; HM. Thamrin; Endang Sugiharti; Prasada Ricardianto
International Journal of Social Science Vol. 4 No. 4: December 2024
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/ijss.v4i4.9018

Abstract

This research aims to analyze the influence of variables, namely work competency, facilities and infrastructure on customer satisfaction through service quality at Sri Bintan Pura Tanjungpinang Port. The sample in this research was 500 passengers at the Sri Bintan Pura Port passanger Terminal Tanjungpinang. The data analysis method used in this research is Structural Equal Model Partial least Square. These technique will be used in data analysisand become an integral part of the overall data analysis in this research. Data analysis was carried out in three stages, namely the description stage, the analysis requirements testing stage, and the hypothesis testing stage. It can be concluded that Work Competence and Infrastructure have a positive and significant influence on Customer Satisfaction at Sri Bintan Pura Tanjungpinang Port, both directly and through the mediation of Service Quality. Work Competencies have a greater influence than Infrastructure on Customer Satisfaction. Service Quality plays an important role as a mediator, strengthening the influence of Work Competency and Infrastructure on Customer Satisfaction
Co-Authors Agusinta, Lira Endang Sugiharti Fajar Ardhi Gibran Honny Fiva Akira Sembiring Prasada Ricardianto