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All Journal Jurnal Agro Ekonomi Journal of Socioeconomics and Development Jurnal Agro Ekonomi Bogor Hospitality Journal
Nila Rifai
Sekolah Tinggi Pariwisata Bogor
Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Other

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Journal : bogor hospitality journal

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PEMANFAATAN SAMBILOTO UNTUK MENINGKATKAN IMUNITAS TUBUH PEKERJA INDUSTRI PARIWISATA INDONESIA DI MASA PANDEMI COVID-19 Nila Rifai
Bogor Hospitality Journal Vol 5 No 2 (2021): Bogor Hospitality Journal
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Sekolah Tinggi Pariwisata Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55882/bhj.v5i2.43

Abstract

In 2020 is a difficult time for tourism industries in the world due to the Covid-19 pandemic. No exception to the condition of Indonesian tourism which contracted quite deeply, where there was a decrease in foreign tourists to Indonesia compared to the previous year. Based on BPS data in 2020, foreign tourist visits to Indonesia were only around 4.02 million people, decrease by 75.03% compared to 2019 which amounted to 16.11 million people. There are many strategies taken by tourism industry players to attract tourists, including adapting new habits during the Covid-19 Pandemic and improving body immunity of tourism industry workers by consuming healthy foods and supplement products derived from Indonesian herbal plants. The purpose of this paper is to provide information about the benefits of Sambiloto to increase body immunity for workers in the tourism industry.The method used in this paper is literature study. The results showed that a herbal plant that could be used to improve body immunity during the Covid-19 pandemic is Andrographis paniculata. Based on empirical dan scientific evidence, These herbal plant have properties, including as an immunomodulator, anti-tuberculosis, antivirus, anti-inflammatory and antioxidant which can be used as a prevention of Covid-19 transmission.
Peran Telepon Operator dalam Meningkatkan Kualitas Pelayanan di Aryaduta Menteng Maulida, Khansa; Rifai, Nila
Bogor Hospitality Journal Vol 9 No 2 (2025): Bogor Hospitality Journal
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Sekolah Tinggi Pariwisata Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55882/bhj.v9i2.170

Abstract

This study aims to examine the role of telephone operators in improving service quality at the Aryaduta Menteng Hotel. The background of the study is based on the importance of initial communication via telephone as a first impression that influences guest perceptions of the overall quality of hotel services. This study uses mixed methods with an exploratory sequential design. The initial stage was carried out qualitatively through in-depth interviews with hotel staff, such as operators, receptionists, and concierges, to gain a deeper understanding of the role of operators. The qualitative findings were then used as the basis for compiling research instruments which is questionnare in the quantitative stage, which were distributed to hotel guests to determine their level of satisfaction with operator services. The results of the study indicate that telephone operators have a strategic role in creating fast, friendly, and effective service. Operators not only carry out technical tasks of receiving and forwarding calls, but also build polite and empathetic interpersonal communication, and maintain coordination between departments so that guest complaints or requests can be handled quickly.
PENGARUH OPERATIONAL EFFICIENCY LAYANAN BANQUET TERHADAP GUEST SATISFACTION HOTEL DOUBLETREE BY HILTON JAKARTA DIPONEGORO Oktaviana, Viona; Rifai, Nila
Bogor Hospitality Journal Vol 9 No 2 (2025): Bogor Hospitality Journal
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Sekolah Tinggi Pariwisata Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55882/bhj.v9i2.177

Abstract

The hospitality industry is part of the rapidly evolving service sector and contributes significantly to the global economy, particularly through the provision of accommodation services and additional facilities that enhance guest comfort. Star-rated hotels such as DoubleTree by Hilton Jakarta offer high-quality services including banquet services for events such as weddings, conferences, and business meetings. The study aims to obtain information on the effect of operational efficiency of banquet services on guest satisfaction at DoubleTree by Hilton Jakarta Diponegoro Hotel. This study adopts a quantitative method with a descriptive approach, and data collection techniques through questionnaires. to 84 respondents who have attended banquet events at the hotel. The research tool was tested using validity and reliability testing. The results of the validity test showed that all question items were valid, while the reliability test produced a Cronbach's Alpha value of 0.935 for the operational efficiency variable and 0.953 for the guest satisfaction variable, which means that all items are reliable. The results of the linear regression analysis directly illustrate that operational efficiency has a significant effect on guest satisfaction with a significance value of 0.000 and a regression coefficient of 0.902. From these results, it can be concluded that the more efficient the banquet service provided by the hotel, the higher the satisfaction experienced by the guests. This finding is the basis for hotel management to continue to improve coordination between staff, speed of service, and professionalism in banquet service operations in order to maintain competitiveness in the hotel industry.
Co-Authors E. Gumbira-Sa’id Fachry Abda El Rahman Hermanto Siregar Maulida, Khansa Oktaviana, Viona Yusman Syaukat