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All Journal EKSISBANK (Ekonomi Syariah dan Bisnis Perbankan) ADINDAMAS: Jurnal Pengabdian Kepada Masyarakat
saepul Bahri
STIES indonesia Purwakarta
Humanities Economics, Econometrics & Finance Environmental Science

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Analisis Tingkat Kualitas Pelayanan Nasabah Pegadaian Syariah Cabang Veteran Purwakarta saepul Bahri
EKSISBANK (Ekonomi Syariah dan Bisnis Perbankan) Vol 2 No 2 (2018): EKSISBANK (Ekonomi Syariah dan Bisnis Perbankan)
Publisher : STIES INDONESIA PURWAKARTA Dan MES PURWAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37726/ee.v2i2.48

Abstract

Based on the results of the research and discussion on the Level of Quality Analysis of the Syariah Pawnshop Customer Service at the Veteran Purwakarta Branch, some conclusions can be drawn as follows: (1) From the physical evidence at the Pegadaian Syariah Branch Veterans Purwakarta the community considers that the condition of the building owned and the way employees are in look good enough, and the promotion carried out by the pawnshop can attract the public to transact at pawnshops; (2) The reliability of sharia pawnshops in conducting services on time is considered to be good enough, some customers are satisfied. In addition, sharia entrepreneurs also never break promises, and always try to help solve problems faced by their customers at the time of the transaction, and always be careful in recording data; (3) The responsiveness of sharia pawnshops is a willingness to assist and provide prompt and appropriate services to customers, with clear information delivery and willingness to welcome customers to be assessed by the Veteran Purwakarta Branch of Pawnshop customers as considered to be the most important and have the most dominant influence to increase customer satisfaction; (4) Guarantees and certainty given by the branch of Veterans Purwakarta sharia pawnshop, namely the trustworthy nature of employees, adequate knowledge of the problem of sharia pawnshop products, as well as the polite attitude of sharia pawnshop employees towards customers who wish to transact which the community values ​​are good; (5) Attention given by the Veteran Purwakarta branch pawnshop to sharia pawnshop customers get a good response. The customer considers that the pawnshop is able to provide convenience in conducting transactions, can understand the needs of its customers, and provide personal attention to its customers. Of the five service dimensions it is known that the dimensions of service that are considered the best according to respondents' perceptions are the Tangible dimension (physical evidence) which is 79%. While the assessment is low according to the respondent's perception that is in the dimensions of Reliability (reliability) that is equal to 76.5%.
Edukasi PPh Badan Dengan Coretax Bagi Pelaku UMKM Desa Sarireja Kecamatan Jalancagak Kabupaten Subang Saepul Bahri; Teguh Djatmiko; Siska Rahmayanti; Meida Fitriani
ADINDAMAS: Jurnal Pengabdian Kepada Masyarakat Vol 6 No 1 (2026): ADINDAMAS: Jurnal Pengabdian Kepada Masyarakat
Publisher : STIE Syariah Indonesia Purwakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37726/bpz92t05

Abstract

The digital transformation of tax administration through the Core Tax Administration System (Coretax) requires Micro, Small, and Medium Enterprises (MSMEs) to possess adequate tax literacy and digital skills. However, observations by the Community Service (PKM) team in Sarireja Village, Jalancagak Subdistrict, Subang Regency, indicate that the majority of MSME operators do not yet understand the provisions of Corporate Income Tax (PPh), are unfamiliar with Coretax, and still face difficulties with digital-based tax administration. This PKM initiative aims to enhance MSME operators’ knowledge, skills, and awareness regarding Corporate Income Tax (PPh Badan) as well as their ability to independently operate Coretax. The implementation method employs a Participatory Action Learning (PAL) approach comprising five stages: needs assessment, preparation, education and training, mentoring, and evaluation through pre- and post-tests for 33 participants. Educational activities were conducted through interactive lectures, demonstrations, hands-on practice using Coretax, discussions, and individual consultations. The results of the program showed a significant improvement in participants’ level of understanding, as evidenced by an increase in the average pre-test score from 34.52 to 80.24 on the post-test—a rise of 45.72 points (132.48%). In addition, the majority of participants were able to understand the concept of corporate income tax, perform tax administration simulations, and operate Coretax’s basic features independently. Thus, this Community Service Program (PKM) successfully improved the tax literacy and digital competencies of MSME actors, thereby supporting increased tax compliance, strengthening business administrative governance, accelerating adaptation to digital tax transformation, and supporting the success of tax administration reform in Indonesia.
Co-Authors Meida Fitriani Siska Rahmayanti Teguh Djatmiko