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All Journal Indonesian Journal of Economics and Bussiness Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences KELOLA: Jurnal Ilmiah Manajemen
Bambang Fajarisman
Universitas Prof. Dr. Moestopo (Beragama)
Religion Arts Humanities Economics, Econometrics & Finance Social Sciences

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PENGARUH KINERJA KERELASIAN PELANGGAN DAN SISTEM PENYAMPAIAN JASA TERHADAP NILAI PELANGGAN SERTA DAMPAKNYA PADA KEPERCAYAAN PELANGGAN DAN REPUTASI PERUSAHAAN (Survey pada Pelanggan Telepon Seluler di Bandung) Bambang Fajarisman
Indonesian Journal of Economics and Business Vol 1, No 2 (2011)
Publisher : Universitas Padjadjaran

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Abstract

This survey investigated  the influence of performance  of customer relationship and service delivery system on customer value and it’s impacts on customer trust and corporate reputation. The most aspect of life will be changed quickly and unpredictible. The modern people in the world  need supporting facilities for mobility communication and information access. According to that situation and condition, celluer indstry is the important infrastucture for facilitation  the  dinamic people need. The high competition in celluler industry give negative impact to operators e.g churn customer. In case, all operators give the product and service through developing the customer relationship for along time with the excellent delivery service system, so that will be produced superior value customer and strong customer trust and than finally, the best corporate reputation.The respondens  is consist of celluler customers in Bandung.The result is dianalyzed by frequently distribution analyzed  for describing  the performance of customer relationship and service delivery system, and  than by structural equation modelling for measuring the influence of customer relationship and service delivery system to corporate reputation through customer value anda customer trust.Finally, the customer ralationship influence corporate reputation significanly, but service delivery system did’nt give a better result.
Evaluation of Change Management, Technology Information Systems and K3 Management at PT Trans Jakarta Rahayu Rahayu; Bambang Fajarisman
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 3 (2022): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i3.6375

Abstract

Trans Jakarta buses are transportation for the city of Jakarta and its surroundings, Trans Jakarta buses are intended for the people of Jakarta and its surroundings. Trans Jakarta bus operations almost every month have accidents that cause death for the driver and the bus is damaged and the passengers are afraid. The DKI government's policies, which often change due to the pandemic, have an impact on Trans Jakarta's operations. Trans Jakarta's change management is not ready with this policy. The technology and information systems that are running have only reached Trans Jakarta customers, on the other hand, the internal operational management of Trans Jakarta has not maximized the technology and information, as evidenced by the frequent occurrence of Negligence in the field that has not been covered by central management with frequent bus accidents because the driver works more than standard hours. set. To answer the hypothesis, namely the implementation of change management, technology and information systems, and K3 management, the researchers in this study used qualitative research and collected secondary data through literature. The results of this study are implementations that are in accordance with the needs of Trans Jakarta management, namely change management models, technology and information systems models, and K3 management systems.
PENINGKATAN KINERJA KARYAWAN MELALUI STRATEGI KOMPENSASI DAN GAYA KEPEMIMPINAN DI PT. CWLI Bambang Fajarisman
KELOLA: Jurnal Ilmiah Manajemen Vol 8, No 2 (2022)
Publisher : Universitas Prof. Dr. Moestopo (Beragama)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (287.451 KB) | DOI: 10.32509/kelola.v8i2.2795

Abstract

This study aims to find the dominant factors that affect the level of employee performance at PT. CWLI. Employee performance level is an absolute goal that must be achieved by every business organization. The level of employee performance is the main trigger in moving the business organization by optimizing the competencies possessed by employees. If the factors that affect the level of employee performance can be identified, the employee's performance level can be measured, assessed, and planned for other business expansion activities. This research uses quantitative methods. The population used in this research is 65 people who are employees of PT. CWLI and the number of samples is 64 respondents. Sampling using random sampling technique (random sampling). The data analysis method uses regression analysis and the results of this study state as follows, 1) the compensation variable has a significant positive effect on the performance of the employees of PT. CWLI. 2) the leadership style variable has a significant positive effect on the performance of the employees of PT. CWLI. 3) simultaneously the compensation and leadership variables have a significant positive effect on the performance of the employees of PT. CWLI.
PENINGKATAN KUALITAS KEPUASAN PELANGGAN MELALUI STRATEGI PROMOSI DAN KUALITAS PELAYANAN DI PT. LMI Bambang Fajarisman
KELOLA: Jurnal Ilmiah Manajemen Vol 7, No 2 (2021)
Publisher : Universitas Prof. Dr. Moestopo (Beragama)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (206.181 KB) | DOI: 10.32509/kelola.v7i2.2784

Abstract

This study aims to find the dominant factors that influence the level of customer satisfaction at PT. LMI. The level of customer satisfaction is an absolute goal that must be achieved by every business organization. Customer satisfaction is the main trigger in moving business organizations by optimizing sales and business process mechanisms. Customers who get satisfaction of goods or services from a company will have an impact on repurchase intention. If the factors that influence customer satisfaction can be identified, the level of customer satisfaction can be measured, assessed, and planned for business activities. This research uses quantitative methods. The population used is 360 respondents who are active members of PT. LMI. The number of samples used and can represent the population is as many as 186 respondents. Sampling using random sampling technique. The data analysis method uses regression analysis and the results of this study state as follows, 1) the promotion strategy has a positive effect on customer satisfaction by 30.6%. 2) service quality has a positive effect on customer satisfaction by 59.3%. 3) simultaneously the promotion strategy and service quality have a significant effect of 70.6% on customer satisfaction.
Co-Authors Rahayu Rahayu