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John Hein Goni
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Kajian Pelayanan Publik di Kantor Camat Airmadidi Kabupaten Minahasa Utara Suatan, Rano Sweedly Edward; Goni, John Hein
JURNAL ILMU ADMINISTRASI (JIA) Vol 8, No 2 (2012): Ilmu-Ilmu Administrasi
Publisher : JURNAL ILMU ADMINISTRASI (JIA)

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Abstract: The purpose of this study to assess the extent to which the Head Office Airmadidi service in North Minahasa regency. Based on these problems then the purpose of this study is to assess the public service to the community members at Head Office Airmadidi North Minahasa regency with emphasis on the factors of employee motivation, employee labor discipline and employee participation in training. Research methodology was qualitative research methodology to establish whether the status of employee informants structural and staff employees, religious leaders, students and community. In data collection is done using the primary data that more priority to interview people in depth interviews and the results are presented in the summary of the interview guide. The results showed that the public service performed by the apparatus is effective Airmadidi Head Office so that the community as the applicant's experience in service. Within a few things to note there is a commitment among employees and a strong determination to achieve and improve service quality. However not all services can be achieved because there are constraints and obstacles faced by employees in the Office of Head Airmadidi. However, the existence of favorable conditions of work environment can be minimized, then the constraints and obstacles that dihadinya it. From this study it can be concluded that the public service in the Office of Head Airmadidi has gone well according to the List of Assessment Implementation of Civil Works (DP3) is one of the points include job performance and employee responsibilities are the overall value of all employees and each employee is well worth have a workbook to see the results of the performance achievements of what he was doing. Advice authors to further improve public services effectively and efficiently Airmadidi District Government should create and enforce Standard Operating Services to further improve the quality of public services better.Keywords: Public Services, Standard Operating Services.
Analisis Perilaku Pengemudi Angkutan Penumpang Di Kota Manado Thomas, Krispen Meiddy; Goni, John Hein
JURNAL ILMU ADMINISTRASI (JIA) Vol 8, No 1 (2012): Ilmu-Ilmu Administrasi
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Abstract. This study aims to examine the behavior of drivers of public transportation-related factors of awareness, motivation, work environment, morale, and revenue driver. This study used a qualitative approach in which the data obtained through in-depth interviews to the 13 informants. The results showed compliance with regulations and traffic signs is a must. Motivation to work as a driver, passenger transport to meet the needs of city life and the welfare of his family. Fulfillment welfare of his family is very closely linked to the work environment. The working environment is often nice to have a lot of passengers, but it is not fun when the riders who ride vehicle.  Morale is very dependent on the driver's working conditions so that the driver fell morale up. Revenue is generally the driver on the current traffic situation is not so encouraging because it caused the flow of public transportation and private vehicles are solid. Thus, the behavior of the driver determine the effectiveness and success of the smooth flow of transportation policy in the city of Manado. Therefore, need guidance through counseling conducted by police agencies and to increase knowledge of transportation traffic from the driver in the city of Manado.Key words: Behavior, Awareness, Motivation
Implementasi Kebijakan Penempatan Pegawai Pada Kantor Bupati Bolaang Mongondow Utara Korompot, Julianti; Goni, John Hein
JURNAL ILMU ADMINISTRASI (JIA) Vol 9, No 1 (2013)
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Abstract: The purpose of this study to uncover impelentasi staffing policy on North Bolaang Mongondow district office. The research methodology used is qualitative methods. Informants in this study were taken by 20 informants. Data were analyzed descriptively through the stages of research in the field edit data, perform data reduction, categorize units, interpretation of the data and test the validity of the data. From this study it can be concluded that the staffing policy implementation Regent Office North Bolaang Mongondow optimal enough. It is suggested in the staffing, Personnel Board area should always put the employee in accordance with education, because if an employee is not placed in accordance with the education, the employee will be difficult to achieve maximum employment. In the staffing, should be held before a test to see how much knowledge an employee of the office that will be occupied. Regional Employment Board as the party who has the authority to regulate the placement of employees required to be keen to see the skill level of employees in the work, so that later if the employee is placed in a position, an employee may be skilled in completing the work. Keywords : Employee Placement Policy, implementation
Respons Masyarakat Berpenghasilan Rendah dalam Program Pensertipikatan Tanah di Kelurahan Kombos Timur Manado Tambahani, Martina; Goni, John Hein
JURNAL ILMU ADMINISTRASI (JIA) Vol 8, No 2 (2012): Ilmu-Ilmu Administrasi
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Abstract: The purpose of the  research was to find out and examine how the response of low-income communities in the land tiling program in th village East Kombos, Manado. The research method used was qualitative through interviews, observation and documentation. Informants totaled 24 people consisting of 17 heads of households who have received tthe program, village leader, a man of the district, one person from Manado City land office and four  from North Sulawesi Provincial BPN Regional office. The result showed that response of land certification program for low income people was good enough because in terms of requirement to reach the communiy with the help of a certificate from the village office. In terms of time did not require to wait too long at a cost that was relaively affordable and straightforward procedure. The impact of this program,after obataining a certificate of land they  have, their access to funders such as banks were very easily obtained and the funds received were  used as their capital. It Could be concluded that the public response was quite good. The community were enthusiastically received in the execution of the program, because in terms of requirements it could be reached, in terms of time not too long with a relatively affordable cost and the procedure was not straightforward. The impact of this program, after obtaining the certificates on the land they had, their access to funders such as banks were very easily obtained and their welfare improved Key Words: low-income communities, land certification program
Pengaruh Faktor Pendidikan/Pelatihan, Motivasi dan Kompensasi terhadap Kinerja Pegawai Dinas Pendapatan Daerah Provinsi Sulawesi Utara Lapadengan, Moh. Lukmanul H; Goni, John Hein
JURNAL ILMU ADMINISTRASI (JIA) Vol 9, No 1 (2013)
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Abstract: The purpose of this research is to analyze the influence of factors of education/training, motivation and competence towards the employees’ performances. This study used descriptive method. The population involved all civil servants at Local Revenue Office of North Sulawesi Province. The 150 samples of civil servants were selected proportionally, namely 50 people from the headquarters, and 100 people from the Local Technical Implementation Unit (UPTD). The collected data were analyzed by using multiple regression analysis to test the hypothesis. The results of the study show that education/training affected the performance of the employees at a =5%. The employees’ performances in this institution will increase by 0, 263 units when factors of education / training increase into a single unit, with condition the factors of working motivation and competence remain unchanged. The influence of working motivation of the employees towards the employees’ performances is indicated by the implementation that underwent obstacles due to minimum coordination with related technical institution. For that reason, it is suggested to raise a good coordination with related institution and the relevant authorities, among departments and sub-departments both vertically and horizontally within this institution, and to improve human resource management through the establishment of technical training of local tax management as well as other trainings pertaining to the basic tasks and functions that will ultimately improve the effectiveness of the work. Keywords: education/training, motivation, competence, and employees’ performance
Kajian Kualitas Pelayanan Tera Ulang Meter Taksi Pada Unit Pelaksana Teknis Dinas Metrologi Dinas Perindustrian Dan Perdagangan Provinsi Sulawesi Utara Rahim, Affandi; Goni, John Hein
JURNAL ILMU ADMINISTRASI (JIA) Vol 8, No 3 (2012): Ilmu-Ilmu Administrasi
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Abstract: The aim of this study is to determine and describe the quality of service of taxi meter  re-calibration in Metrology technical service unit North Sulawesi Province. So far, there is no success parameters that can be used as a reference service that the service has been provided by either or even vice-versa. Method used in this study was a qualitative method using a qualitative descriptive approach. The data was collected by observation, interviews and documentation obtained from the informants in this study, namely the five informants as a taxi driver and data was synchronized with the chief executive office of metrology unit, taxi manager, and executive officers re- calibration. Results and discussion showed total of armada taxi meter re- calibration in UPTD Metrologi as much as 315 unist. Total re-calibration in 2011 that qualified for the test on re-calibration statue valid and legal based UU No. 2 tahun 1981 about metrologi legal as much as 268 units, and not qualified as much as 47 units, among 20 armadas deviate from the technical provision, ie mileage shown over allowed toleranted is 4 % of mileage that had been tested so that could harm the consumen taxi users. 17 armadas damaged and in garage. Conclusions in this research is taxi meter company that operating in North Sulawesi Province not obey yet the rule that on law’s requirement except the Blue Bird company as national company that had been applied trade and nexus law. Otherwise the company not applied a tight rules against taxi meter usage so that transaction the drivers between the pasengers use agreement (mouth argo). There are unformity tariff between one company and the other company. So that make the consumen taxi services users confused. This case not justified  on   UU No. 2 tahun  1981 about Metrology legal. Keywords : Quality of taxi meter Re-Calibration
Perilaku Masyarakat dalam Penanggulangan Penyakit Rabies di Desa Kalasey Kecamatan Pineleng Kabupaten Minahasa Pangemanan, Meike C; Goni, John Hein
JURNAL ILMU ADMINISTRASI (JIA) Vol 8, No 2 (2012): Ilmu-Ilmu Administrasi
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Abstract: This study aimed to determine and assess the behavior of society in the prevention of rabies in the village District Kalasey Pineleng. The research method used was qualitative research by collecting data through interviews, observation and documentation. Informants of 20 people selected by the owner (12 people who have pet dogs), 3 person ever bitten by dogs and 5 people who do not have a dog. The results showed that the public knew about rabies and disease characteristics and clinical symptoms, and they knew that rabies was dangerous disease. The ways of prevention of rabies disease was known by the informants only on conventional, such as feeding up, full, taking good care of, tied, bathed, and so forth. Medically the most they knew about the vaccine, and extension of the rabies vaccination was very rarely implemented, so they just waited for the officer to come. There were dog owners who deliberately did want to be vaccinated the dog their assumption that the dogs became weak and not grumpy anymore. Based on this research it could be concluded that the behavior of society in the prevention of rabies in the village District Kalasey Pineleng relatively well, especially in terms of knowledge about ways to prevent and control of this disease. Although the extension of the rabies disease and mass vaccination, it is rarely carried out but the knowledge of high society people behave so well. To reduce the incidence of rabies, effective ways to avoid dog bites and personal approach to implementing the program to the community. Government carries out mass vaccinations, routine and periodic free of charge so that people do not consider that it is a burden on dog owners. Key Words:  public behavior, rabies disease
Studi Kinerja Pegawai Negeri Sipil di Kelurahan Wenang Selatan Rotinsulu, Jimmy Charles Esau; Goni, John Hein
JURNAL ILMU ADMINISTRASI (JIA) Vol 8, No 2 (2012): Ilmu-Ilmu Administrasi
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Abstract: The purpose of this study was to describe the performance of employee at the South Wenang Sub-District in Wenang District Manado City. The methodology used in this study was a qualitative research. Data were collected through direct interview and field observations. Informants obtained by the criterion that they can provide the information required in this study, namely the South Wenang Village office staff totaling five people, consisting of 4 persons who occupy positions of structural, nonstructural 1 employees (staff employees) and 6 members of the public , composed of community leaders, religious leaders, and members of the general public. The results showed that how the employee is optimal according to SOP. This could be seen from the work that was done independently according to the main duty and function of the employee. The use of working hour of the employee was optimal. This could be seen from the final job performance in accordance to the specified working hours. The work behavior of the South Wenang Sub-District employee was optimal. It signified by the motivation and discipline of the employee in carring out their duty. The target achievement of the employee was optimal. It was  signify by the realization of the defined task objectives. The officials’ performance (the leader and staff) have showed a good result in accordance with the main job and function. This achievement be maintained and improved with a better re-establishment of formal study or technical training, also with the supported environment apparatus and working spirit. Key Word : performance, employee
Efektivitas Kinerja Pelayanan Surat Ijin Mengemudi Pada Satuan Lalu Lintas Kepolisian Resor Kota Manado Baghi, Yuliana Yulita; Goni, John Hein
JURNAL ILMU ADMINISTRASI (JIA) Vol 8, No 1 (2012): Ilmu-Ilmu Administrasi
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Abstract. This study aimed to assess the performance of a driver's license services at the Office of the City Police Force Traffic Resort Manado (Manado Police Satlantas). The focus of research regarding police professionalism, work ethic and leadership. The research method used is qualitative, so it does not use statistical data analysis. Data collection was obtained through in-depth interviews of informants to 15 people consisting of 10 applicants driving license and 5 police officers in the service of a driver's license. The results showed that the performance of the service has been excellent driving license that the applicant satisfied. This is because of the behavior of a professional working of police officers and supported the spirit of the work or the work ethic of the maximum. In addition, the lack of leadership that is conducive to making police officers performing services effective driving license. However, there are still complaints of the applicant's driver's license on time and queue length as the number of police on duty are lacking. Need additional officers, when recess was a replacement officer to prevent the happening of a long queue. Also need to limit the number of driver's license applicants every day, as well as more advanced for the time of registration of the applicant does not have to wait too long to get a driver's license.Key words: Professionalism, Behavior, Leadership
Co-Authors Affandi Rahim Jimmy Charles Esau Rotinsulu Julianti Korompot Krispen Meiddy Thomas Martina Tambahani Meike C Pangemanan Moh. Lukmanul H Lapadengan Rano Sweedly Edward Suatan Yuliana Yulita Baghi