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All Journal JURNAL ILMIAH AGRINECA Management Research Studies Journal Tuturan: Jurnal Ilmu Komunikasi, Sosial dan Humaniora
PITOYO PITOYO
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Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Education Materials Science & Nanotechnology Social Sciences

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PENGARUH PUPUK ORGANIK CAIR DAN DOSIS URIN KELINCI PADA PERTUMBUHAN DAN HASIL BROCOLI PITOYO PITOYO; TEGUH SUPRIYADI; DARYANTI DARYANTI
JURNAL ILMIAH AGRINECA Vol. 12 No. 1 (2012): JURNAL AGRINECA
Publisher : Fakultas Pertanian, Universitas Tunas Pembangunan Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36728/afp.v12i1.494

Abstract

The research was done in Selongisor village, Batur, Getasan, Semarang Regency, from May until July 2010, the type of soil is Andisol (PPT : Andosol, the altitude is 1450 metres above sea level. This research was arranged in Randomyzed Completely Block Design (RCBD) consisted of  two tratment factors with three replications, that are ; I. rabbit urine dosage (K0 = without rabbit urine, K1 = 50 l/ha, K2 = 100 l/ha, K3 = 150 l/ha) and II. Fluid organic fertilizer dosage (O1 = 5 l/ha, O2 = 10 l/ha, O3 = 15 l/ha). The research showed that rabbit urine dosage influenced not significant to weight of fresh biomass, weight dry biomass, flower diametre, the height of plant and amount of leaves, but influence significant to the yield per block. The treatment of liquid organic fertilizer dosage showed not significant to the weight of fresh biomass, weight dry biomass, flower diametre, the height of plant and amount of leaves, and total yield of flower. Combined effect from two treatments was  not significant difference to weight of fresh biomass, weight dry biomass, flower diametre, the height of plant and amount of leaves, but influence significant to the yield per block.. The highest result is 64,167 gram get from the treatment rabbit urine dosage 150 l/ha and Fluid organic fertilizer dosage 10 l/ha.
Podcast Sebagai Peluang Radio Elshinta Menambah Pendengar Dan Pendapatan Haryo Ristamaji; Pitoyo Pitoyo
TUTURAN: Jurnal Ilmu Komunikasi, Sosial dan Humaniora Vol. 2 No. 2 (2024): Mei: TUTURAN: Jurnal Ilmu Komunikasi, Sosial dan Humaniora
Publisher : Institut Nalanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47861/tuturan.v2i2.1199

Abstract

Radio Elshinta is a national private radio station in Jakarta that carries the tagline "News And Talk" with programs containing news and information that are needed by its listeners. Radio Elshinta is the only radio station in Indonesia that only presents news without playing songs as its broadcast content. Along with the development of science and technology, new media or new media in the digital era has changed competition and the radio broadcasting industry. Competitors are not only from fellow radio stations, but from many digital platforms, so Radio Elshinta must innovate in order to maintain its existence as a radio media that presents news by increasing its listeners and income. This study uses a qualitative method based on Sekaran and Bougie (2016), organized, systematic, data-based, critical, objective business research, investigations or investigations into certain problems, carried out with the aim of finding answers or solutions. Data collection techniques were carried out by interviewing three key informants, namely the President Director, Marketing Coordinator and Advertising Agency. The results of this study indicate that in order to maintain its existence as a news radio in the era of disruption, Radio Elshinta must innovate in four steps. First, program innovation that is adjusted to the era of radio media disruption, Second, creating digital-based programs that are the tendency of society, Third, organizational transformation, Fourth, capital innovation, namely increasing capital by conducting cross media to target a wider market, and increasing human resources (HR).
Business Response Completeness in Addressing Multiple Customer Complaints: A content analysis of restaurant and coffee shop responses in Jakarta Pitoyo Pitoyo; Easter B. U. Tobing
Management Research Studies Journal Vol. 7 No. 2 (2026): Management Research Studies Journal
Publisher : Institut Keuangan-Perbankan Dan Informatika Asia Perbanas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56174/zh2ch293

Abstract

Negative reviews often contain several issues simultaneously, yet business responses do not necessarily address every complaint raised by customers. This study examines complaint complexity, response completeness, and the relationship between the two in restaurants and coffee shops. A structured content analysis was conducted on 146 negative review-response pairs from 25 businesses across Jakarta’s five administrative areas between January 2025 and June 2026. Complexity was measured by the number of complaint categories in each review and classified as one, two, or three or more complaints. Responses were classified as complete or partial/incomplete. Frequencies, proportions, cross-tabulations, and a chi-square test were used. The results show that 73.97% of the reviews contained at least two complaints. The proportion of partial responses increased from 10.53% for single complaints to 15.71% for two complaints and 23.68% for three or more complaints. However, the relationship between complaint complexity and response completeness was not statistically significant, χ²(2) = 2.446, p = .294. Generic responses occurred in 50.68% of the units, while a greater number of strategies and trust-recovery elements did not necessarily produce more complete coverage. This study proposes the complaint-response coverage gap to explain the discrepancy between the issues raised by customers and those substantively addressed by businesses. Businesses should adopt an issue-based response approach that acknowledges each complaint and communicates relevant follow-up actions. Keywords: multiple complaints, response completeness, negative reviews, business communication, service recovery
Co-Authors DARYANTI DARYANTI Easter B. U. Tobing Haryo Ristamaji Teguh Supriyadi