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All Journal Journal of English Language Teaching Operations Management and Information System Studies
Tri Handayani
Universitas Negeri Padang
Decision Sciences, Operations Research & Management Languange, Linguistic, Communication & Media

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An Analysis of English-Speaking Anxiety Experienced by the Second Year Students of English Language and Literature Department of Universitas Negeri Padang and Its Causal Factors Tri Handayani; Yenni Rozimela; Sitti Fatimah
Journal of English Language Teaching Vol 9, No 3 (2020)
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jelt.v9i3.109649

Abstract

This study aimed  to investigate the level of speaking anxiety among the second-year students of the English Department at Universitas Negeri Padang, who enrolled in 2017/2018 academic year. Descriptive quantitative approach was applied in this study by collecting both quantitative and qualitative data to be analyzed and presented through a simple statistics formula. Stratified random sampling was employed to determine the sample; meanwhile, the data were collected by using a close-ended and an open-ended online questionnaire that was distributed through SurveyMonkey platform. The findings revealed that most of the students were experiencing a high level of speaking anxiety (68.85%). This study also discovered that among the six principles of the causal factors of speaking anxiety, the classroom management factor had been the most chosen factor that the students experienced during the learning speaking process. Meanwhile, the least chosen factor was the instructor beliefs about the language teaching.
Measuring hotel service quality based on fuzzy-SERVQUAL and importance performance analysis Tri Handayani
Operations Management and Information System Studies Vol. 1 No. 2 (2021): Operations Management and Information System Studies
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (674.949 KB) | DOI: 10.24036/omiss.v1i2.18

Abstract

This study aims to prove and analyze the effect of service quality at Grand Inna Muara Padang Hotel by using Fuzzy-SERQUAL Analysis and Importance Performance Analysis (IPA). In this study, 57 customers of Grand Inna Muara Padang Hotel were used who were selected using purposive sampling. Based on the results of Fuzzy analysis, it can be seen that the average rank value of the real values ​​obtained ranges from three so that it can be concluded that the satisfaction felt by customers is quite high in using the services of the Grand Inna Muara Hotel. the performance felt by the customers of Grand Inna Muara Padang Hotel so that satisfaction can be realized in the customer.
Co-Authors Sitti Fatimah Yenni Rozimela