Article Per Year (5 Year)
p-Index From 2021 - 2026
0
P-Index
This Author published in this journals
All Journal Matrik : Jurnal Manajemen dan Teknik Industri Produksi
Ahmad Hasymi Kurniawan
PT Great Ways Engineering Service
Engineering Industrial & Manufacturing Engineering

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
ANALISIS KEPUASAN DAN KEPENTINGAN PELANGGAN TERHADAP KINERJA PELAYANAN DI PT.GREATWAYS ENGINEERING SERVICE DENGAN METODE SERVQUAL, IMPORTANCE PERFORMANCE ANALYSIS, DAN QUALITY FUNCTION DEPLOYMENT Ahmad Hasymi Kurniawan
Matrik : Jurnal Manajemen dan Teknik Industri Produksi Vol 13 No 2 (2013)
Publisher : Prodi Teknik Industri Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (0.272 KB) | DOI: 10.30587/matrik.v13i2.672

Abstract

This study aims to determine the service attributes that customers expect PT. GREATWAYS SERVICE ENGINEERING services in order to improve the previous system. The data because there is a decreased demand, the company will perform the analysis of the decline in demand, from enterprise data last 3 months there is a complaint of services performed by an employee or technician PT. GREAT WAYS ENGINEERING SERVICE, among other complaints are, hours of service are not timely, not timely report delivery, inspection is incomplete or unresolved. With respect to these problems, the research performed using Service Quality (ServQual), Importance Performance Analysis, Quality Function Deployment which aims to determine the attributes and services of interest to consumer satisfaction.
Co-Authors