Dwi Permana Putra
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EVALUASI LOGISTICS CUSTOMER SERVICE ELEMENTS PADA PENERIMA BAHAN BAKU “PT INTI DRAGON SURYATAMA KOTA MOJOKERTO” Dwi Permana Putra
Jurnal Ilmiah Mahasiswa FEB Vol 3, No 2: Semester Genap 2014/2015
Publisher : Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

Tujuan dari penelitian ini adalah untuk mengetahui proses logistics customer service elements yang terdiri dari pretransaction element, transaction element dan posttransaction element, serta mengetahui element yang paling dominan dari logistic customer service elements tersebut diterapkan dengan baik pada perusahaan PT Inti Dragon Suryatama. Penelitian ini adalah penelitian kualitatif dengan pendekatan deskriptif yang dilakukan dengan mengumpulkan data-data tentang kualitas pelayanan pada pemasok bahan baku terhadap perusahaan. Untuk mendapatkan informasi-informasi terkait mengenai layanan pemasok terhadap perusahaan digunakan wawancara mendalam untuk memperoleh informasi mengenai pelayanan pemasok. Jumlah informan dalam penelitian ini berjumlah 6 orang, terdiri dari Manager Purchasing, Manager Personalia, Manager PPIC, Supervisor PPIC dan 2 staf divisi PPIC. Data yang terkumpul akan direduksi dan kemudian diolah menggunakan penyesuaian pada setiap logistic customer service yang terdiri dari 3 element. Pembahasan logistics customer service elements ini meliputi pelayanan pelanggan yang muncul sebelum transaksi (pretransaction element), layanan pelanggan yang menyangkut pelaksanaan dalam pemenuhan kebutuhan konsumen (transaction element), dan pelayanan pelanggan setelah pengiriman dilakukan (posttransaction element). Melalui logistics customer service elements, diketahui bahwa perusahaan dalam pemilihan para pemasoknya hanya memperhatikan satu dari ketiga element dalam logistic customer service. Sedangkan permasalahan utama yang dihadapi perusahaan adalah terjadi keterlambatan pengiriman bahan baku (lead time).Kata Kunci : Logistic Customer Service Elements, komponen-komponen logistik
MAPPING THE INTERDISCIPLINARY LANDSCAPE OF DIGITAL ROMANTIC FRAUDS USING VOS VIEWER Ronal Kamim; Arum Karisma Nadya Lakshita; Dwi Permana Putra; Hendro Margono
JIPI (Jurnal Ilmu Perpustakaan dan Informasi) Vol 10, No 2 (2025)
Publisher : Progam Studi Ilmu Perpustakaan UIN Sumatera Utara Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30829/jipi.v10i2.28009

Abstract

Romance fraud is a crime committed through emotional manipulation via digital platforms, causing significant financial and psychological harm to victims. Despite growing prevalence, the phenomenon lacks unified terminology, with terms such as "love scam," "catfishing," and "sweetheart swindle" reflecting its conceptual complexity. This bibliometric analysis of 152 publications (2010?2025) maps the interdisciplinary landscape of online romance fraud research using Scopus data and VOSviewer software. Five critical findings emerge: (1) publication acceleration of 553 percent from 2020?2024, signaling urgent recognition as a sociotechnical crisis; (2) geographic imbalance with the United States, United Kingdom, and Australia accounting for approximately 70 percent of publications while Global South nations remain epistemically marginalized; (3) disciplinary shift from early technical cybersecurity framings toward holistic, trauma-informed perspectives emphasizing mental health and victimization; (4) methodological limitations with 85 percent employing descriptive statistics and lacking longitudinal victim tracking; and (5) authorship concentration wherein two scholars account for 21 percent of publications. Analysis identified five distinct thematic clusters cybercrime systems, victimology, psychological manipulation, platform-specific risks, and digital risk behavior demonstrating that romance fraud demands integrated frameworks bridging criminology, psychology, computer science, and public health. The research landscape is simultaneously accelerating, shifting toward psychosocial concerns, geographically concentrated in privileged nations, and methodologically conservative, creating urgent gaps in Global South perspectives, culturally-specific victim experiences, and longitudinal designs. These findings inform evidence-based prevention strategies, cross-sector policy interventions, victim support services, and open urgent opportunities for future multidisciplinary exploration, particularly Global South-led investigations and perpetrator-focused inquiry essential for developing effective intervention approaches.