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All Journal Jurnal Ilmiah Mahasiswa FEB Multidiciplinary Output Research for Actual and International Issue (Morfai Journal)
PUTRI DINDA PERTIWI
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PENGARUH CONTENT MARKETING, SOCIAL MEDIA MARKETING, DAN EVENT MARKETING TERHADAP CUSTOMER LOYALTY DENGAN VARIABEL MEDIASI CUSTOMER ENGAGEMENT (Studi Pada Pengunjung ON OFF Festival 2019) PUTRI DINDA PERTIWI
Jurnal Ilmiah Mahasiswa FEB Vol 8, No 2: Semester Genap 2019/2020
Publisher : Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh content marketing,social media marketing, dan event marketing terhadap customer loyalty dengan variabel mediasi customer engagement pada pengunjung ON OFF Festival 2019. Jenis penelitian ini adalah explanatory research yang menjelaskan hubungan kausal antar variabel-variabelnya melalui pengujian hipotesis. Penelitian ini menggunakan sampel sebanyak 200 responden pengunjung ON OFF Festival 2019 yang mengikuti akun Instagram @onofffestival. Analisis data menggunakan Partial Least Square (PLS) dan dibantu oleh software SmartPLS 3.0. Dari hasil pengujian terhadap ketujuh hipotesis, dapat disimpulkan bahwa content marketing berpengaruh positif dan signifikan terhadap customer engagement. Social media marketing berpengaruh positif dan signifikan terhadap customer engagement. Event marketing berpengaruh positif dan signifikan terhadap customer engagement. Customer engagement berpengaruh positif dan signifikan terhadap customer loyalty. Content marketing berpengaruh positif dan signifikan terhadap customerloyalty yang dimediasi oleh customer engagement. Social media marketing berpengaruh positif dan signifikan terhadap customer loyalty yang dimediasi oleh customer engagement. Event marketing beperngaruh positif dan signifikan terhadap customer loyalty yang dimediasi oleh customer engagement.Kata Kunci: Content Marketing, Social Media Marketing, Event Marketing,Customer Engagement, Customer Loyalty
THE INFLUENCE OF CASHBACK, FLASH SALE AND PAYLATER ON IMPULSIVE PURCHASES OF SHOPEE USERS IN LHOKSEUMAWE CITY: Putri Dinda Pertiwi; Samsul Bahri; T. Edyansyah; Mariyudi
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 4 No. 1 (2024): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v4i1.1688

Abstract

The purpose of this study was to determine Cashback, Flash Sale and Paylater on impulse purchases of Shopee users in Lhokseumawe City. Data for this study were collected through a survey method using a questionnaire as a data collection instrument. The population in this study were 97 shopee users in Lhokseumawe City. Hypotheses, coefficients are determined using the SPSS version 29.0 program. The results of this study indicate that simultaneously Cashback, Flash Sale and Paylater have a significant positive effect on impulse purchases of Shopee users in Lhokseumawe City. Partially, each variable, namely Cashback, Flash Sale and Paylater , has a positive and significant effect on impulse purchases of shopee users in Lhokseumawe City. The Adjusted R Square value of 0.204 obtained by the variable can be explained by the independent variable, namely Cashback, Flash Sale, and Paylater by 20.4% while the remaining 79.6% can be explained by other variables not analyzed by this study.
Co-Authors Mariyudi Samsul Bahri T. Edyansyah, T. Edyansyah