Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Buana Information Technology and Computer Sciences (BIT and CS)
Shofa Sofiah Hilabi
Universitas Buana Perjuangan Karawang
Computer Science & IT

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Design of Customer Satisfaction Application at BCA Kcp Rengasdengklok Using C.45 Algorithm Method April Lia Hananto; Shofa Sofiah Hilabi; Detrie Noviani
Buana Information Technology and Computer Sciences (BIT and CS) Vol 3 No 1 (2022): Buana Information Technology and Computer Sciences (BIT and CS)
Publisher : Information System; Universitas Buana Perjuangan Karawang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (609.646 KB) | DOI: 10.36805/bit-cs.v3i1.2048

Abstract

Bank BCA always improves service quality by the slogan "Always By Your Side". The assessment consists of 4 attributes (time, accuracy, focus, and satisfaction). Each attribute has a weighted value of 1 (very dissatisfied) to 5 (very satisfied). The assessment is still done manually (using paper), therefore the authors in this study used the C.45 algorithm with 3 tests carried out to produce a classification obtained that the accuracy value reached 88.75% with an AUC value of 0.744 and testing on the application that was made resulted in 0.722. It can be concluded that service assessment at BCA KCP Rengasdengklok belongs to a fairly good classification group because its AUC value is between 0.70-0.80.
Co-Authors April Lia Hananto Detrie Noviani