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Staf Neraca Produksi Bidang Nerwilis Badan Pusat Statistik Provinsi DKI Jakarta
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ANALISIS TINGKAT KEPUASAN PELAYANAN KONSUMEN MELALUI KUALITAS DATA DAN PERILAKU ANTI KORUPSI PADA BADAN PUSAT STATISTIK DKI JAKARTA TAHUN 2015 Supendi .
Jurnal Ilmu dan Budaya Vol 40, No 52 (2016): Vol. 40, No 53 (2016)
Publisher : Universitas Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (316.873 KB) | DOI: 10.47313/jib.v40i52.268

Abstract

This study analyzed customer satisfaction level toward variables of service quality, data quality, and anti-corruption behavior along an effect relationship among three through Path Analysis in Statistics of DKI Jakarta Province. The research method is a survey of 50 respondents were taken by purposive sampling using 44 indicators relating to customer satisfaction toward service quality, data quality, and anti-corruption behavior. The instrument used was an instrument of service satisfaction, quality of data, anti-corruption behavior developed through the 44 indicators. Hypothesis testing is done by using the F test, t test, and sig.α=0,05 values or Asymp.Sig (two-tailed). The study result show that satisfaction levels of service, quality of data and anti-corruption behavior in Statistics of DKI Jakarta Province 2015 predicated to "B" as "Good" Category. Through path analysis and regression methods known that there was a strong positive relationship. The quality of data significantly influence to service satisfaction in Statistics of DKI Jakarta Province 2015.
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