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All Journal Jurnal Borneo Administrator: Media Pengembangan Paradigma dan Inovasi Sistem Administrasi Negara
Mutroni Heffy
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Social Sciences

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REFORMASI MANAJEMEN PELAYANAN PUBLIK MENUJU GOOD GOVERNANCE Mutroni Heffy
Jurnal Borneo Administrator Vol 5 No 2 (2009)
Publisher : Puslatbang KDOD Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (94.75 KB) | DOI: 10.24258/jba.v5i2.44

Abstract

Reformation on public service management which will lead to the implementation of good governance requires the improvement on the given service quality which in accordance with community needs and desires. In providing public services, the standardized service is one of the most important aspect that must be set, and the authorized bureaucracy must have a transparent and fair responsibility to the public in order to create an excellent service which actually is one of the indicator of good governance and the measurement of the success of regional autonomy implementation.  Keywords: new public service, public services, good governance
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