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Andre Gunawan
Program Studi Informatika

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Prediksi Retensi Customer Berdasarkan Support Vector Machine dengan Preprocessing Menggunakan Hadoop Giovanni Gabriela Gunadi; Silvia Rostianingsih; Andre Gunawan
Jurnal Infra Vol 8, No 2 (2020)
Publisher : Jurnal Infra

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Abstract

Nowadays, many companies often offer a discount to customer. The goal is that the company can attract new customers. However, the offer given cannot be done randomly. Offers must be directed to the right customers so the company doesn’t need to spend much money. This study will analyze to determine whether there is an influence of the association rule on customer retention. The data used is the Acquire Valued Shopper Challenge taken from the Kaggle website. As the program used is java with the Hadoop framework that uses the association rule method. Tests carried out twice using different data. The objective to be achieved from testing is that the model created can predict customers who will retain if they get an offer. With the tests carried out, the best results to answer the objective is to use data in the second experiment with the ratio of training data to testing data is 7: 3 and gamma 0.1 with accuracy obtained is 58.21%.
Hotel Recommender System Menggunakan Metode Pendekatan Graph pada Dataset Trivago Ricky Sunartio; Henry Novianus Palit; Andre Gunawan
Jurnal Infra Vol 8, No 1 (2020)
Publisher : Jurnal Infra

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Abstract

Trivago is a global online application that provides service in searching for accomodations based on the user’s destination, and other specific filters such as price range, ratings, and available features. As an accommodation searching app, one of the major challenges that Trivago faces is providing a list of hotels that match the user’s preference, in order to increase the rate at which the user engages in a transaction. Trivago uses a recommender system that can deduce a user’s preference in a session, and displays a number of hotels that are considered suitable for that user. In an attempt to improve the quality of their system, Trivago works together with researchers from TU Wien, Politecnico di Milano, and Karlsruhe Institute of Technology, to conduct RecSys Challenge 2019 as an annual science competition under ACM Recommender Systems Conference.This paper is going to be focused on the use of graph-based models in creating a recommender system using Trivago’s dataset provided in RecSys Challenge 2019. Graph-based models have been proven to be fairly effective in dealing with time series data, as shown in a research that studied online shoppers’ behavior using graphs [3]. Baumann’s research has shown an increase in accuracy by 5 – 10% when using graph features in predicting whether an online shopper would purchase a product as compared to using traditional features.The graph-based model used in this research would be Markov Chain, a probabilistic graphical model. This research would test several Markov Chain models with varying length, depth, and order, measuring each model with a metric called Mean Reciprocal Rank (MRR) as per mentioned in the challenge. At the end of the research, it is concluded that the model that yields the highest MRR uses Markov Chain with length = 1, depth = 0, and order = 1.