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Karina Agustin
Industrial Engineering, Petra Christian University, Surabaya
Industrial & Manufacturing Engineering

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Perancangan Manajemen Risiko Proses Certificate of Origin di PT. X Stanley Lorinanto; Karina Agustin
Jurnal Titra Vol 7, No 2 (2019): Jurnal Titra
Publisher : Jurnal Titra

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Abstract

PT X is a multinational company with many export and import activities for expanding their markets. PT X has a problem in import activities regarding payment for import duty’s penalty and tax’s penalty. PT X never know the root causes that cause a penalty on import duty and that’s why the right actions to solve the problems is never be done. PT. X propose a new method to know the root cause of the problem which called Reconcile. Reconcile method still have so many technical problems that will make the result won’t be accurate. Risk Management method is used to analyze the risk that happened during the COO issuance. Risks that have been analyzed will be sorted based on its handling priority using Risk Matrix method. The result of this research yield to solution which is and direct feedback and refreshment to PT. X to solve the technical problems that happens during the reconciliation process.
Perancangan Analisis Risiko Bidang Administratif Departemen Impor Key Account Management PT. X Stefani Gisella Wiratama Tong; Karina Agustin
Jurnal Titra Vol 7, No 2 (2019): Jurnal Titra
Publisher : Jurnal Titra

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Abstract

Key Account Management is one of the departments owned by PT. X, whichserves as a customs broker specifically to handle VIP Customers. This research wascarried out to assist the KAM department in finding activities that could potentiallyhamper the smooth operation of the administrative import process, which could have animpact on reducing VIP Customer satisfaction. Risk analysis was carried out on all importprocesses starting from the PO Management, Import and the operational team, to theFiling division. Risk analysis is carried out using the Failure Mode and Effect Analysis(FMEA) method, and the 5 whys analysis method to find the root cause of failure of therisk findings. The results of the risk analysis show there are 64 risk findings from theentire administrative process of import. 33 risk findings in between, with a total of 25process activities, classified as priority categories and must be immediately followed up.Over all, the recommended actions for risk analysis’ result are making dashboards formonitoring shipments, training/workshops, evaluating work results, and makingstandardized documents such as procedures, work instructions, and way references.
Perancangan Sistem Analisa Regulasi di Departemen Customs and Excise Compliance pada PT X Aulastine Setiawan; Karina Agustin
Jurnal Titra Vol 7, No 2 (2019): Jurnal Titra
Publisher : Jurnal Titra

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Abstract

PT X is a multinational company which has a lot of markets overseas. This international market triggered PT X to do the export and import activity. Export and import at PT X is handled by Customs and Excise Department with Compliance as one of its sub department. One of Compliance’s tasks and functions are analyze a regulation and socialize it to the stakeholders. There are a lot of regulations that regulate about export and import and the regulation itself is rapidly changing. This things cause Compliance Department a delay in analyze and socialize the regulation. The other problem that occur in Compliance Department is they need to know a media that can deliver a regulation effectively. The objectives of this research are designing a system for regulation analysis that can help Compliance Department to do a better keep up with regulation’s changing, to minimize the delay of socialize the regulation, and also to know the right media for socialization. The method that is used in this research to find the most effective media is kruskal-wallis test and SOP is used for designing the system for regulation analysis. The result of data processing shows that the most effective media for socialization is in class training and later, this media will be used for regulation socialization process in SOP.
Co-Authors Aulastine Setiawan Stanley Lorinanto Stefani Gisella Wiratama Tong