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Didit Herawan
Universitas Bakrie
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Library & Information Science

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Pengukuran Tingkat Kepuasan Mahasiswa Terhadap Layanan Perguruan Tinggi Menggunakan Analytic Network Process: Studi Kasus Universitas Bakrie Herawan, Didit; Citra, Fatma
Business and Management Review Vol 2, No 1 (2011): Desember
Publisher : Universitas Bakrie

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Abstract

In the higher education sector, student satisfaction is one of key indicators in measuring quality of a college. The level of student satisfaction depends on many factors influencing it, which may varies among colleges. This study, conducted in 2011, measured the student satisfaction of Bakrie University and the level of importance of each influencing factor using Analytic Network Process, a decision support system tool. Analytic Network Process was considered a new tool for this purpose. There were seven influencing factors identified in the study. The result showed overall level of student satisfaction of 79.3%. The most influencing factor was the service quality of academic faculty, while the least influencing factor was the service quality of non-academic staffs. Key word: student satisfaction, customer satisfaction, Analytic Network Process.
DESIGN THINKING APPROACHES IN DEVELOPMENT OF INDONESIA HIGHER EDUCATION STARTUP Didit - Herawan
JOBS (Jurnal Of Business Studies) Vol 5, No 2 (2019): Desember 2019
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32497/jobs.v5i2.1711

Abstract

The Design Thinking approach as a method of problem solving and product innovation is well known in business, management and entrepreneurship. However, various design thinking models created by individual researcher and corporations often confuse users about which model to use. This research was conducted with the aim of observing the suitability of five selected design thinking models to support the development of startups in a business incubator. The research applies qualitative descriptive method using a case study of PT. Jiwa Gelora Juara (PT-JGJ) startup development at the Bakrie University’s UBpreneur business incubator. It observes the design thinking process in the pre-incubation, incubation and post incubation stages. The research findings show that each design thinking model has its own strengths and weaknesses in a certain situation, but most of the models are more suitable implemented in the new product/process development phase. To support the startup’s growth stage, other management tools are needed.
Co-Authors Citra, Fatma