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All Journal Trikonomika: Jurnal Ekonomi Gadjah Mada International Journal of Business Jurnal Manajemen Teori dan Terapan Jurnal Bisnis dan Manajemen

Harimukti Wandebori

School of Business and Management ITB

Author-ID : 2802095

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education

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Articles

Exploring Stakeholders’ Support in an International Equity Placement Strategic Alliance Harimukti Wandebori; Harm-Jan Steenhuis; Aard J. Groen
Gadjah Mada International Journal of Business Vol 20, No 2 (2018): May-August
Publisher : Master in Management, Faculty of Economics and Business, Universitas Gadjah Mada

An International Equity Placement Strategic Alliance (IEPSA) is a strategic alliance of shared ownership between partners of different nationalities. In 1998, the Indonesian government initiated the IEPSA to privatize its State-Owned Enterprises (SOE). Problems arose due to the lack of stakeholders’ support, although it was able to improve the performance of the SOE. Variables within the stakeholders’ support and the relationship among stakeholders were the keys to bring the IEPSA into prevalence; they comprised of its transparency, share price, the degree of the internal relationship, fulfilment of the budget deficit, company restructuring, unprecedented moment, restricted shares in the market, the existence of the floor price, and the plan for the IEPSA. The research reveals that the dimensions of the share price and the degree of the internal relations are the required bases for the government to formulate and implement a strategy to secure the stakeholders’ support (involvement) using the matrix of a general strategy to secure their support.

Patient Overall Satisfaction derived from the Service Quality and Sources of Expectation in the Health Service Company Harimukti Wandebori
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol. 10 No. 2 (2017)
Publisher : Universitas Airlangga

This study aims to explore the service quality using the variables of Hierarchical Model of Health Service Quality and probed its interaction to the patient satisfaction in Mutiara Bunda Women and Child Hospital Salatiga. The SERVQUAL method was employed as the mean to evaluate the service quality. Additionally, the sources of expectation were also being investigated to see how the patients set their initial expectation. The quantitative method would be used through aquestionnaire to the patient in the hospital. The result indicates that the perception-expectation gap of health service quality in some extent significantly contributed to the overall satisfaction. The previously-determined sources of expectation also significantly contributed in shaping the overall expectation of patient. This research will contribute to the academical and practical realm in investigating the connection between service quality and customer satisfaction in the health care service industry. Furthermore, this research exhibits the novelty in which the new set of variables isapplied in assessing the service quality by finding out the gap score. This will also increase the awareness of the hospital to improve the service quality in order to improve patient satisfaction which leads to loyal patient cultivation.

Revisit Intention to Hospital: Factors Unveiled From a Case Study of Balimed Hospital Harimukti Wandebori
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol. 10 No. 3 (2017)
Publisher : Universitas Airlangga

This study aims to investigate the effect of Service Quality Dimensions on Customer Satisfaction, the effect of Customer Satisfaction towards Patient Revisit Intention and searching a significant relationship between variables within the biggest private hospital in Denpasar Bali, RS BaliMed. Improving Service Quality and establishing Customer Satisfaction within the hospital will increase the Patient Revisit Intention, our motive is to find out the truth regarding the statement for RS BaliMed. This study adopted several literatures for the Service Quality, Customer Satisfaction and Revisit Intention assessment. In this study, 100 respondents’ data were analyzed using PLS model and finds that Assurance and Empathy from Service Quality Dimensions have positive and significant influence toward Customer Satisfaction and also followed by the findings of Customer Satisfaction has positive and significant influence toward Revisit Intention. Interestingly this study also found that Reliability, Assurance and Empathy have indirect significant influence toward Revisit Intention which considered as unique findings.

Consumers’ Purchase Intention: Influencing Factors unveiled at Korean Thematic Café (Case Study: Chingu Café) Harimukti Wandebori; Vinon Wijaya
Jurnal Bisnis Manajemen Vol 18, No 2 (2017): September 2017
Publisher : Fakultas Ekonomi dan Bisnis Universitas Padjadjaran

Service quality, atmosphere, and food quality have become an important part to be considered by a firm or company in order to attract consumers and to compete in the marketplace. This research will be taking Chingu Café which is located in Bandung, Indonesia to be the object of study. This research applied a quantitative method with a total sample of 384 respondents who have been to Chingu Café. A multi linear regression was applied to analyze the findings in order to gain the effect of service quality’s dimensions, food quality, and atmosphere on purchase intention. This research is able to gather unique findings in a Korean thematic café business. It is obtained that the most consumptive consumers are teenagers and young adults dominated by females. More importantly, this research is able to learn that service quality (tangible, reliability, responsiveness, and empathy), atmosphere, and food quality have a positive influence on purchase intention while none of such relationship between assurance dimension and purchase intention.

Consumers’ Purchase Intention: Influencing Factors Unveiled at Korean Thematic Café (Case Study: Chingu Café) Harimukti Wandebori; Vinon Wijaya
TRIKONOMIKA Vol 16 No 1 (2017): June Edition
Publisher : Faculty of Economics and Business, University of Pasundan

Service quality, atmosphere, and food quality have become an important part to be considered by a firm or company in order to attract consumers and to compete in the marketplace. This research will be taking Chingu Café which is located in Bandung, Indonesia to be the object of the study. This research applied a quantitative method with total sample of 384 respondents who have visited and spent time in Chingu Café. A multi linear regression was applied to analyze the findings in order to gain the effect of service quality’s dimensions, food quality, and atmosphere on purchase intention. This research is able to gather unique findings in a Korean thematic café business. It is obtained that the most consumptive consumers are teenagers and young-adults dominated by females. More importantly, this research is able to find that service quality (tangible, reliability, responsiveness, and empathy), atmosphere, and food quality have a positive influence on purchase intention while none of such relationship between assurance dimension and purchase intention.

Co-Authors Aard J. Groen Harm-Jan Steenhuis Vinon Wijaya Vinon Wijaya

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