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All Journal Jurnal Borneo Administrator: Media Pengembangan Paradigma dan Inovasi Sistem Administrasi Negara
Fajar Iswahyudi
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Social Sciences

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URGENSI PERUBAHAN KARIR PNS MENUJU PENYELENGGARAAN TATA KEPEMERINTAHAN YANG BAIK Fajar Iswahyudi
Jurnal Borneo Administrator Vol 4 No 3 (2008)
Publisher : Puslatbang KDOD Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (136.057 KB) | DOI: 10.24258/jba.v4i3.36

Abstract

From the three of the characteristics of career path (defined from three stages career changes from  traditional career path to transition career path and to  protean career path), Civil Servant career in Indonesia is still have the traditional path; this justification which taken from the characteristics of the Civil servant career at the moment. This condition is describing that the Indonesia Civil Servant career is left behind compare with the other country. This condition also indicate that the cause of the problem on employment in Indonesia. So, the Indonesia Civil servant career has to evaluate to achieve the effective and efficient Human resources.  Keywords:  Traditional Career, Protean Career, Care Path
FEKTIFITAS PARTISIPASI MASYARAKAT DALAM PERBAIKAN PELAYANAN PUBLIK (Studi Kasus Pelaksanaan Peraturan Menteri Pendayagunaan Aparatur Negara Nomor 13 Tahun 2009 tentang Pedoman Peningkatan Kualitas Pelayanan Publik dengan Partisipasi Masyarakat pada Dinas Fajar Iswahyudi
Jurnal Borneo Administrator Vol 8 No 3 (2012)
Publisher : Puslatbang KDOD Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (222.807 KB) | DOI: 10.24258/jba.v8i3.93

Abstract

The improvement of public services requires citizen's participation. Thus, the government of Indonesia through the Ministry of State Officials Empowerment issued the Minister Regulation Number 13 Year 2009(“MR 13/2009”) on Guideline of Public Services Quality Improvement with Citizen's Participation as a guideline for citizen's involvement in public services improvement.This research aims to see the effectiveness of citizen's participation in the improvement of public services, especially in the implementation of MR 13/2009. Through qualitative method used in this research, it is found that MR 13/2009 has effectively improved the public services. It may not significantly empower citizen as well as give access for citizen to participate in the decision-making, but it is considered to have improved the public services. It is also noted that critical consciousness and participative communication influence the effectiveness of citizen's participation in the improvement of public services  Keywords: Participation, Public Services, MR/13/2009Perbaikan pelayanan publik menghendaki adanya partisipasi masyarakat. Untuk itu Pemerintah mengeluarkan Permenpan No. 13/2009 tentang Pedoman Peningkatan Kualitas Pelayanan Publik Dengan Partisipasi Masyarakat sebagai pedoman untuk menyelenggarakan partisipasi masyarakat dalam perbaikan pelayanan publik. Penelitian ini bertujuan untuk melihat efektivitas partisipasi masyarakat dalam perbaikan pelayanan publik, khususnya pada pelaksanaan Permenpan No. 13/2009. Metode yang digunakan pada penelitian ini adalah kualitatif. Penelitian ini menemukan bahwa Permenpan No. 13/2009 telah efektif memperbaiki pelayanan publik dengan tingkat efektifitas tinggi. Walaupun pelaksanaannya belum memberdayakan masyarakat secara optimal dan belum memberikan akses secara luas kepada masyarakat untuk berpartisipasi dalam pengambilan keputusan, namun pedoman ini telah dianggap mampu memperbaiki pelayanan publik secara optimal. Penelitian ini juga menemukan bahwa kesadaran kritis dan komunikasi partisipatif memberikan pengaruh terhadap efektifitas partisipasi masyarakat dalam perbaikan pelayanan publik.  Kata kunci: Partisipasi Masyarakat, Pelayanan Publik, Permenpan No 13/2009
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