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All Journal IQTISHADIA SYIRKAH MALIA: Journal of Islamic Banking and Finance Iqtishadia: Jurnal Kajian Ekonomi dan Bisnis Islam
Ratna Yulia Wijayanti
STAIN Kudus
Religion Economics, Econometrics & Finance

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Service Qualitypada Pelayanan Nasabah Perbankan Syariah (Studi Kasus Pada Bank BNI Syariah Kudus) Ratna Yulia Wijayanti; Irsyad Andriyanto
IQTISHADIA Vol 10, No 1 (2017): IQTISHADIA
Publisher : Ekonomi Syariah IAIN Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21043/iqtishadia.v10i1.2431

Abstract

Penelitian ini bertujuan untuk  menguji ada pengaruh kehandalan, jaminan, wujudfisik,empati dan daya  tanggap,terhadap kepuasan nasabah BNI Syariah Kudus.Variabel independen dalam penelitian ini adalah kehandalan, jaminan, wujudfisik,empati, dandaya  tanggap. Sedangkan variabel dependennya adalah kepuasan nasabah.Sampel diambil sebanyak 94  nasabah dengan teknik sampling yang digunakan adalah accidental sampling.Pengumpulan data dengan menggunakan teknik wawancara dan questioner. Adapun  pengolahan data menggunakan analisis regresi dengan menggunakan bantuan software SPSS Versi 17.Dari hasil analisis diperoleh hasil temuan penelitian bahwa kehandalan, jaminan,wujud fisik, empati dan daya tanggap baik secara parsial maupun simultan memberikan  pengaruh  yang  signifikan  terhadap  kepuasannasabah. Implikasi dari hasil temuan ini adalah adanya usulan kepada BNI Syariah Kudus khususnya untuk selalu meningkatkan kualitas layanan kepada nasabahnya dengan menggunakan model SERVQUAL (dengan dimensi kehandalan, jaminan, wujud fisik, empati, dan daya tanggap)This study aimed to examine the influence of reliability, assurance, tangible, empathy and responsiveness, toward BNI Syariah Kuduscustomer satisfaction. The independent variables used in this study are reliability, assurance, tangible, empathy, andresponsiveness. While the dependent variable is customer satisfaction. Samples taken as many as 94 customers with accidental samplingtechnique.Data collection through interviews and questionnaire. Data was analyzed using multiple regression analysis supported by SPSS 17 software. From the analysis results obtained research findings that reliability, assurance, physical facilities, empathy and responsiveness both partially and simultaneously provide a significant effect on customer satisfaction. The implication of this finding is the suggestion to BNI Syariah Kudus especially to always improve the quality of service to its customer by using SERVQUAL model (with dimension of reliability, guarantee, physical facility, empathy, and responsiveness).
ANALISIS PENGARUH ROA,ROE,BOPO,DAN SUKU BUNGA TERHADAP TINGKAT BAGI HASIL DEPOSITO MUDHARABAH PADA PERBANKAN SYARIAH Wulandari Nur Cahyani; Syaikhul Falah; Ratna Yulia Wijayanti
MALIA: Journal of Islamic Banking and Finance Vol 1, No 1 (2017)
Publisher : IAIN Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21043/malia.v1i1.3986

Abstract

This study aimed to analyze the influence of ROA, ROE, BOPO, and the Interest Rate on the rate of profit sharing Mudharabah deposits. The population in this study were allIslamic Banks in Indonesia which consists of 11 Islamic Banks.The selection of the sample in this study is purposive sampling according to the criteria set out which are Islamic Banks that published complete financial statements quarterly of the period 2011-2013. The analytical method used is multiple linear regression analysis to examine the relationship / influence of one variable to another variable. The results showed that ROA, ROE, BOPO, and the interest rate affect the level of profit sharing mudharabah deposits simultaneously. Partially, ROA and interest rate do not affect the level of profit sharing mudharabah deposits which is shown by significant value which is greater than 0. 05. While the ROE variable has significant negative influence and the BOPO has significant positive influence on the rate of profit sharing mudharabah deposits. Keywords:assets,equity,sharing
ANALISIS PENGARUH ROA,ROE,BOPO,DAN SUKU BUNGA TERHADAP TINGKAT BAGI HASIL DEPOSITO MUDHARABAH PADA PERBANKAN SYARIAH Wulandari Nur Cahyani; Syaikhul Falah; Ratna Yulia Wijayanti
MALIA: Journal of Islamic Banking and Finance Vol 1, No 1 (2017)
Publisher : IAIN Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21043/malia.v1i1.3986

Abstract

This study aimed to analyze the influence of ROA, ROE, BOPO, and the Interest Rate on the rate of profit sharing Mudharabah deposits. The population in this study were allIslamic Banks in Indonesia which consists of 11 Islamic Banks.The selection of the sample in this study is purposive sampling according to the criteria set out which are Islamic Banks that published complete financial statements quarterly of the period 2011-2013. The analytical method used is multiple linear regression analysis to examine the relationship / influence of one variable to another variable. The results showed that ROA, ROE, BOPO, and the interest rate affect the level of profit sharing mudharabah deposits simultaneously. Partially, ROA and interest rate do not affect the level of profit sharing mudharabah deposits which is shown by significant value which is greater than 0. 05. While the ROE variable has significant negative influence and the BOPO has significant positive influence on the rate of profit sharing mudharabah deposits. Keywords:assets,equity,sharing
Service Qualitypada Pelayanan Nasabah Perbankan Syariah (Studi Kasus Pada Bank BNI Syariah Kudus) Ratna Yulia Wijayanti; Irsyad Andriyanto
IQTISHADIA Vol 10, No 1 (2017): IQTISHADIA
Publisher : Ekonomi Syariah IAIN Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21043/iqtishadia.v10i1.2431

Abstract

Penelitian ini bertujuan untuk  menguji ada pengaruh kehandalan, jaminan, wujudfisik,empati dan daya  tanggap,terhadap kepuasan nasabah BNI Syariah Kudus.Variabel independen dalam penelitian ini adalah kehandalan, jaminan, wujudfisik,empati, dandaya  tanggap. Sedangkan variabel dependennya adalah kepuasan nasabah.Sampel diambil sebanyak 94  nasabah dengan teknik sampling yang digunakan adalah accidental sampling.Pengumpulan data dengan menggunakan teknik wawancara dan questioner. Adapun  pengolahan data menggunakan analisis regresi dengan menggunakan bantuan software SPSS Versi 17.Dari hasil analisis diperoleh hasil temuan penelitian bahwa kehandalan, jaminan,wujud fisik, empati dan daya tanggap baik secara parsial maupun simultan memberikan  pengaruh  yang  signifikan  terhadap  kepuasannasabah. Implikasi dari hasil temuan ini adalah adanya usulan kepada BNI Syariah Kudus khususnya untuk selalu meningkatkan kualitas layanan kepada nasabahnya dengan menggunakan model SERVQUAL (dengan dimensi kehandalan, jaminan, wujud fisik, empati, dan daya tanggap)This study aimed to examine the influence of reliability, assurance, tangible, empathy and responsiveness, toward BNI Syariah Kuduscustomer satisfaction. The independent variables used in this study are reliability, assurance, tangible, empathy, andresponsiveness. While the dependent variable is customer satisfaction. Samples taken as many as 94 customers with accidental samplingtechnique.Data collection through interviews and questionnaire. Data was analyzed using multiple regression analysis supported by SPSS 17 software. From the analysis results obtained research findings that reliability, assurance, physical facilities, empathy and responsiveness both partially and simultaneously provide a significant effect on customer satisfaction. The implication of this finding is the suggestion to BNI Syariah Kudus especially to always improve the quality of service to its customer by using SERVQUAL model (with dimension of reliability, guarantee, physical facility, empathy, and responsiveness).
Co-Authors Irsyad Andriyanto Syaikhul Falah Wulandari Nur Cahyani