Moralely Hendrayani
Universitas Islam Negeri Sunan Kalijaga Yogyakarta

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KETERAMPILAN KOMUNIKASI INTERPERSONAL PEKERJA SOSIAL DALAM MENANGANI PENGEMIS DI IPSM YOGYAKARTA Moralely Hendrayani
Jurnal Dakwah Risalah Vol 30, No 1 (2019): June 2019
Publisher : Universitas Islam Negeri Sultan Syarif Kasim Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24014/jdr.v30i1.6877

Abstract

Poverty is a classic problem that plagues various countries and seems to be an actual change in the future. The impact of poverty is the emergence of beggars. In this case, social problems such as beggars in urban areas also happen in Yogyakarta. Therefore, cooperation from government or non-government is needed to reduce beggars. At present, the government through the Society of Social Workers Association (IPSM) is one of the social institutions in Yogyakarta which together reduces the level of beggars through handling held every week. The social workers must have the skills of interpersonal communication in order to communicate with beggars. The method used in writing is descriptive qualitative. The results showed that beggars were asked for data and directed to take part in the training and would be sent home in their original areas, because social workers at IPSM has used the interpersonal communication using local language and face to face in order to approach beggars and look like ordinary people and does not use IPSM attributes.
Layanan Sosial Berbasis Kolaborasi Komunitas di Panti Asuhan Yatim Muhammadiyah Yogyakarta Moralely Hendrayani
Jurnal Pemberdayaan Masyarakat: Media Pemikiran dan Dakwah Pembangunan Vol 4, No 1 (2020)
Publisher : UIN Sunan Kalijaga, Yogyakarta, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14421/jpm.2020.041-03

Abstract

This article describes a social service based on a building of community collaboration. This research uses a qualitative method that the data collected by interview, documentation, and observation process in the Muhammadiyah orphanage of Yogyakarta. The study finds a new way of social services management processes based on an orphanage. The effectiveness of the social service program has been conducted by a standard procedure of operational for social workers. It is a process to build trust between clients and institutions. A trusting of the client can be a priority to social worker practice. It was implemented by social workers to avoid mall practice. The practical in this study rises that it needs a trusting with the client based on the principle of assessment. For instance, social service needs to create a client community and establish a collaboration with other stakeholders. Artikel ini mendeskripsikan layanan sosial berbasis pembentukan kolaborasi komunitas. Penelitian ini menggunakan metode kualitatif. Data dikumpulkan melalui proses wawancara, dokumentasi, dan observasi di Panti Asuhan Yatim Muhammadiyah Yogyakarta. Studi ini menemukan cara baru dalam proses manajemen pelayanan sosial berbasis panti. Efektifitas program layanan sosial dilakukan dengan menetapkan standar operasional bagi tenaga kesejahteraan sosial. Hal ini sebagai proses membangun kepercayaan antara lembaga dengan klien. Kepercayaan klien menjadi prioritas dalam praktik pekerjaan sosial. Konteks ini untuk menghindari kesalahan dalam praktik kerja para pekerja sosial. Praktik yang muncul dalam studi ini bagaimana pekerja sosial membangun kepercayaan dengan klien melalui asas penilaian kebutuhan. Untuk itu, pelayanan sosial berbasis panti perlu membentuk komunitas klien dan membangun kolaborasi dengan semua stakeholder terkait.