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Ririk Yunita HKS
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Economics, Econometrics & Finance

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PENGARUH MOTIVASI TERHADAP KUALITAS KARYAWAN DINAS PENDAPATAN DAERAH KOTA SURAKARTA DALAM IMPLEMENTASI STANDAR PELAYANAN : KEPUASAN KERJA DAN TEKANAN KERJA SEBAGAI VARIABEL INTERVENING Ririk Yunita HKS
MANAJEMEN DAN KEUANGAN Vol. 10 No. 14 (2007): MAJALAH MANAJEMEN DAN KEUANGAN
Publisher : MANAJEMEN DAN KEUANGAN

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Abstract

The objective of this research is to empirically analyse the impact of motivation, implementation quality of standart service, with job tension and job satisfaction as intervening variable. The result of this research is expected to give contribution in developing the theory, especially concerning teh attitude of public servive staff of Dispenda Kota Surakarta. Path analysis was used to test the hypotheses using SPSS. The result reveals that there is a significant effect between motivation and job satisfaction, between motivation and implementation quality of standart service, and between job satisfaction and implementation quality of standart service. This study also examines two intervening models : (1). Job satisfaction that may intervene the relatonship between motivation and impelementation quality of standart service. (2). Job tension that may intervene the relatonship between motivation and impelementation quality of standart service. The result indicates that job satisfaction intervene the relation between motivation and implementation quality of standart service. Therefore, job tension as intervening variable can be ignored.
PENGARUH STRATEGI APLIKATIF PENINGKATAN PENDAPATAN ASLI DAERAH (PAD) TERHADAP SIKAP WAJIB PAJAK HOTEL DI KOTA SURAKARTA Ririk Yunita HKS
MANAJEMEN DAN KEUANGAN Vol. 9 No. 12 (2006): MAJALAH MANAJEMEN DAN KEUANGAN
Publisher : MANAJEMEN DAN KEUANGAN

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Abstract

This research which is committed to hotel tax payer at City of Surakarta, has a purpose to analyze the influence of tax collecting by Dispenda Surakarta to the attitude of hotel tax payer. The method used in this reserach is random sampling from 6 (six) star hotels, and 44 (forty four) melati hotels as respondens who represent its population. The analysis equipment used in this research are Multiple Regression, t test, F test, and Coefficient of Determination. All data has passed Validity and Reliability test before examined with the methods above. This research concludes that site observation strategy and incentive sharing policy has negative influence to the attitude of hotel tax payer, when the bill print restitution strategy and task force audit team strategy have positive influence. The most dominant variable is task force audit team strategy. The variables outside thus research models has bigger influence (54,40%). So it is important to perform evaluation to those variables. It seems that Dispenda Surakarta needs to improve more socialization and implementation quality of each hotel tax collection strategy at Surakarta.
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